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IM&T Application Support Analyst

Devon Partnership NHS Trust

Dawlish

Hybrid

GBP 30,000 - 45,000

Full time

7 days ago

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Job summary

Devon Partnership NHS Trust is seeking an IM&T Application Support Analyst to join their Clinical Applications Support Team. This role involves providing essential technical support for clinical applications like SystmOne and enhancing user experience through effective ticket management and problem-solving. Individuals will have the opportunity to work either full-time in the office or in a hybrid environment after training.

Qualifications

Experience in clinical applications and service desk operations.
Ability to adapt applications based on change management processes.

Responsibilities

Provide second line support for clinical applications including SystmOne.
Manage tickets to fulfill service requests and resolve issues.
Participate in the on-call rota for out-of-hours support.

Skills

Ticket management

User support

Problem-solving

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Devon Partnership NHS Trust provided pay range

This range is provided by Devon Partnership NHS Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Devon Partnership NHS Trust | International Recruitment | Strategic Resourcing Team

Job summary

A fantastic opportunity has arisen for an Application Support Analyst within the Clinical Applications Support Team (Live Services).

Please note that the salary threshold for this post does not meet the requirements to apply for a UK certificate of sponsorship.

You will be joining Devon Partnership Trust, which encompasses urban, rural and coastal demographics that combine to make this a fascinating and beautiful area to be based.

The Clinical Applications Support Team are responsible for the effective deployment, management and use of several key line of business applications and supplementary systems.

The successful candidate will be joining a dynamic, motivated, and skilled service desk team which sits within the wider Digital, Data and Technology Department.

The Digital, Data and Technology Department has been formed to align to the technical services required by the Trust, to support the digital innovation and transformation of the Trusts business operations.

Previous applicants need not apply.

Main duties of the job

This post provides second line support for clinical applications used within the Trust, including the Electronic Patient Record system SystmOne, Smartcards plus other applications via a Service Now platform

The post holder will be responsible for:

Ticket management to fulfil service requests and investigate problems raised by staff, providing resolution to known issues routinely, guidance regularly, and investigation less frequently

Provide support to users on a day-to-day basis, using Standard Operating Procedures to help with resolution of issues. This may also involve liaising with vendors and their representatives to rapidly identify problems and apply effective resolutions

Adapting applications according to change management process

Upholding the organisational policies relating to access, use, quality and data sharing and championing these within the sphere of work activities

There will be a requirement, once trained, to be included in the on-call (1 in 8) rota providing out of hours support for selected clinical application access

Once trained the candidate will have the option to work full time in the office or opt for hybrid working arrangement, where they can work up two days per week in the office and three days working from home

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology, Analyst, and Health Care Provider
Industries
Hospitals and Health Care

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