ICT Support Analyst

Vospers Motor House Ltd; Plymouth; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading automotive retailer in the Southwest is seeking an ICT Support Analyst to enhance their IT support services. The role involves providing technical assistance, managing ICT equipment, and ensuring a positive user experience. Ideal candidates will possess strong troubleshooting skills and a commitment to customer service.

Qualifications

• Proven experience in a busy IT support role.
• Excellent troubleshooting skills.
• Ability to manage workload in pressured situations.

Responsibilities

• Support staff in the appropriate use of ICT.
• Provide technical support for ICT related problems.
• Ensure workload is managed effectively.

Skills

Troubleshooting

Customer Service

Adaptability

Teamwork

Communication

Job description

At Vospers we believe in the importance of our people, that's why we are proud that so many of our people stay with us and develop their careers at Vospers over the long term, in fact over 100 of our staff have completed between 10 - 40 years service with us.

We are a family run business and leading Southwest motor dealer group that offers a supportive working environment, unrivalled career prospects and a comprehensive benefits package.

Vospers continued development reflects its loyalty to both customer and employee satisfaction. The Company is recognised as a leading employer in Devon and Cornwall and has won many prestigious awards for its outstanding commitment to customer care in the world of automotive retailing. The Company also maintains its position as one of the top 100 motor dealers in Great Britain. Vospers believe that employee engagement and retention forms a cornerstone of any successful organisation, which is reflected in its dedication to training, personal development, and open two way communication.

We are currently looking for a ICT Support Analyst to join us at our Head Office at Marsh Mills, Plymouth.

The main purpose of a Vospers ICT Support Analyst is to deliver on all related Company objectives by providing professional, positive ICT solutions throughout the company. Work closely with the Group ICT Solutions Manager to assist with the delivery of a responsive and reliable service to its customers.

Responsibilities

• Support staff in the in the appropriate use of ICT within the business
• Provide technical support by way of assisting with the resolution of ICT related problems
• Ensure workload and priorities are managed effectively using the department helpdesk tool
• Responsible for the general maintenance of ICT equipment throughout the organisation
• Assist with the deployment of computer related hardware throughout the organisation
• Recognise, report and action security related issues to ensure the organisation is continuously protected against ICT related threats
• Assist with the delivery of departmental projects as required
• Carry out the configuration of network associated equipment
• Complete new user inductions as required to ensure staff have a full understanding of the ICT systems and procedures
• Ensure required system documentation is created, maintained and shared within the department
• Contribute to the maintenance of the department knowledgebase
• Provide guidance and development to staff to ensure ICT knowledge and best practice is shared
• Ensure ICT related policies and procedures are created and maintained
• Develop and maintain the ICT equipment registers to ensure compliance
• Portray a positive and supportive approach to customers and colleagues
• Promote the benefits of technology to staff throughout the organisation
• Actively participate in team meetings and share ideas and knowledge with your colleagues
• Ensure the ICT working areas are clean, tidy and safe at all times
• Maintain confidentiality and adhere to data protection policies and procedures
• Help to promote and provide a positive working environment for all, encapsulating the Vospers Employee Core Values and Mission Statement
• Undertake any other duties that are reasonably required by your Line Manager to meet the needs of the Business
  
  

What We're Looking For

• Proven experience in a busy IT support role
• Excellent troubleshooting skills
• Commitment to deliver the highest level of customer focused service
• Ability to prioritise and manage your workload in difficult and pressured situations
• Adaptability to meet the expectations of a wide range of users
• Ability to work independently or as part of a team
• Excellent verbal and written skills
• A can-do attitude
  
  

We ask all our colleagues to demonstrate our core values of care, accountability, performance, respect and integrity.

Working schedule

40hrs per week - Monday to Friday

Salary

From £26,000 per annum

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation, or marital status.