Information Technology Service Delivery Manager

KnoWho; Liverpool; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is on the lookout for a dynamic Service Delivery Manager to lead their dedicated IT teams. This role offers a unique opportunity to drive service quality and efficiency while ensuring client satisfaction. The ideal candidate will possess a strong background in IT support and project management, showcasing excellent communication and leadership skills. Join a forward-thinking team where your contributions will play a crucial role in shaping the future of IT services. If you are self-driven and ready to take on significant responsibilities, this position is perfect for you.

Qualifications

• Proven track record in IT support and project delivery.
• Full, clean driving license required.

Responsibilities

• Lead and mentor Support and Project teams for service quality.
• Improve service delivery systems for efficiency and client satisfaction.
• Manage Incident, Request, Change, and Escalation processes.

Skills

Service Delivery Management

Team Leadership

Incident Management

Client Liaison

Process Improvement

Communication Skills

Education

Bachelor's Degree in IT or related field

Job description

Information Technology Service Delivery Manager

KnoWho, Liverpool, England, United Kingdom

Role Overview

Our award-winning client is seeking an experienced Service Delivery Manager to join their innovative team. This role is ideal for a motivated, ambitious professional capable of advancing the business. It involves significant responsibility and a broad scope of duties.

Key Responsibilities

1. Leading and mentoring Support and Project/Pre-Sales teams, ensuring accountability for service quality and adherence to processes.
2. Continuously improving service delivery systems to boost efficiency, reduce costs, and enhance client satisfaction.
3. Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting.
4. Liaising with clients to manage expectations and resolve escalated issues, ensuring complete client satisfaction.
5. Maintaining team motivation and engagement to ensure low staff turnover.
6. Collaborating with the senior leadership team, including the Operations Director, to contribute to strategic planning.

The ideal candidate will be self-driven, responsible, and possess excellent communication skills, with a proven track record in delivering successful IT support and projects in the private sector. A full, clean driving license is required.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Information Technology
• Industry: IT Services and IT Consulting