Information Technology Service Delivery Manager

JR United Kingdom; Liverpool; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An award-winning company is seeking a skilled Service Delivery Manager to enhance service delivery systems and lead teams in a hybrid role. This position focuses on improving client satisfaction and operational efficiency while managing support and project teams. The ideal candidate will have a proven track record in IT support and project delivery, excellent communication skills, and the ability to motivate staff. Join a dynamic leadership team and contribute to strategic business decisions while ensuring high standards of service delivery.

Qualifications

• Proven track record in IT support and project delivery in the private sector.
• Excellent communication skills.

Responsibilities

• Lead and mentor support and project teams, ensuring accountability.
• Enhance service delivery efficiency and maintain client experience.
• Manage Incident, Request, Change, and Escalation processes.

Skills

IT support

Project delivery

Communication skills

Leadership

Job description

Job Description

We are seeking an experienced Service Delivery Manager to join our award-winning client in Liverpool. This hybrid role offers up to £60k and involves leading support and project teams, improving service delivery systems, and ensuring high client satisfaction.

Responsibilities

• Lead and mentor support, project, and pre-sales staff, ensuring accountability and adherence to processes.
• Enhance service delivery efficiency, reduce costs, and maintain or improve client experience.
• Manage Incident, Request, Change, and Escalation processes with high performance and accurate reporting.
• Communicate with clients, manage expectations, and handle escalated issues.
• Maintain team motivation and engagement to ensure low staff turnover.
• Contribute to business strategy as part of the senior leadership team, reporting to the Operations Director.

Requirements

• Proven track record in IT support and project delivery in the private sector.
• Excellent communication skills.
• Full, clean driving license.