Service Delivery Manager

MORRIS ARB LTD; Market Drayton; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Service Delivery Manager to enhance compliance and streamline operations. This role focuses on managing client relationships, ensuring health and safety standards, and driving staff development. The ideal candidate will translate strategic objectives into actionable plans, optimizing daily operations for maximum efficiency. Join a forward-thinking team where your contributions will directly impact client satisfaction and service diversification, allowing senior leadership to focus on strategic goals.

Qualifications

• Experience in managing service delivery and client relationships.
• Strong understanding of compliance and health & safety regulations.

Responsibilities

• Ensure compliance and improve Health & Safety standards.
• Oversee client onboarding and drive staff development initiatives.
• Manage client relationships and optimize daily operations.

Skills

Compliance Management

Health & Safety

Client Relationship Management

Staff Development

Operational Efficiency

Job description

Title: Service Delivery Manager

Responsibilities:

- Ensure and improve compliance and Health & Safety.

- Oversee client onboarding processes.

- Drive staff development and upskilling initiatives.

- Diversify services offered by the company.

- Maintain and improve client retention.

- Manage client relationships and satisfaction.

- Develop and implement scheduling processes and manage Pipeline.

- Translate strategic objectives into actionable management plans.

- Optimize daily operations for maximum efficiency.

Objective:

The Service Delivery Manager will streamline operations, managing the day-day Service Delivery allowing senior leadership to focus on strategic goals.