Information Technology Operations Manager

JR United Kingdom; Manchester; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced IT Operations Manager to oversee large-scale hardware deployments across the retail sector. This hands-on role requires strong leadership skills and the ability to manage a high-performing team while ensuring timely and high-quality project delivery. You will coordinate resources, track performance metrics, and implement process improvements to enhance operational efficiency. If you are detail-oriented, customer-focused, and thrive under pressure, this opportunity is perfect for you.

Qualifications

• 5+ years in deployment, operations, or project management.
• 3+ years leading teams in a hybrid environment.

Responsibilities

• Lead a team of deployment coordinators and schedulers.
• Manage hardware rollouts across the UK and resolve coordination issues.

Skills

Deployment Management

Project Management

Team Leadership

Problem Solving

Stakeholder Management

Scheduling Tools

Tools

Project Management Software

Scheduling Tools

Job description

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Information Technology Operations Manager, Manchester

Client:

Vector Resourcing

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Job Profile

Our client is seeking an experienced IT Operations Manager to lead the end-to-end deployment of technology products at customer sites. This is a hands-on role focused on delivering large-scale hardware rollouts across the retail sector. You'll lead a team responsible for all hardware rollouts to sites across the UK — ensuring timely, high-quality project delivery. The role is approximately 80% project delivery, 20% business-as-usual.

Responsibilities

• Lead and develop a high-performing team of deployment coordinators and schedulers
• Oversee planning and execution of hardware rollouts across the UK
• Manage engineer scheduling, resource allocation, and resolve coordination issues
• Act as the key liaison between internal teams, customers, and on-site engineers
• Track deployment performance metrics and implement process improvements
• Ensure compliance with safety and operational standards
• Handle escalations and resolve deployment challenges quickly and effectively
• Oversee budgeting, forecasting, and stock management aligned to deployment needs
• Collaborate with supply chain to maintain optimal inventory levels and avoid delays

Skills & Experience

• 5+ years' experience in deployment, operations, or project management
• 3+ years leading teams of 10+ in a hybrid working environment
• Proven success delivering large-scale hardware deployments, ideally in Retail
• Strong leadership and people management skills
• Highly organised with excellent problem-solving abilities
• Confident communicator with strong stakeholder management skills
• Experience using scheduling tools and project management software
• Detail-oriented, customer-focused, and calm under pressure
• Knowledge of H&S and compliance standards