Information Technology Operations Manager

ZipRecruiter; Manchester; On-site; GBP 45,000 - 75,000; Full time

Job summary

An innovative firm is looking for an experienced IT Operations Manager to spearhead large-scale hardware deployments across the retail sector. This hands-on role involves leading a high-performing team and ensuring timely and high-quality project delivery. With a focus on both project execution and business-as-usual operations, the ideal candidate will possess strong leadership skills and a proven track record in managing large deployments. Join a dynamic environment where your expertise will directly impact the success of technology products at customer sites.

Qualifications

• 5+ years of experience in deployment, operations, or project management.
• 3+ years of experience leading teams in a hybrid working environment.

Responsibilities

• Lead a team responsible for hardware rollouts across the UK.
• Manage engineer scheduling and resource allocation.

Skills

Deployment Management

Project Management

Team Leadership

Problem Solving

Stakeholder Management

Scheduling Tools

Tools

Project Management Software

Scheduling Tools

Job description

Job Description

Job Profile

Our client is seeking an experienced IT Operations Manager to lead the end-to-end deployment of technology products at customer sites. This is a hands-on role focused on delivering large-scale hardware rollouts across the retail sector. You'll lead a team responsible for all hardware rollouts to sites across the UK — ensuring timely, high-quality project delivery. The role is approximately 80% project delivery, 20% business-as-usual.

Responsibilities

• Lead and develop a high-performing team of deployment coordinators and schedulers
• Oversee planning and execution hardware rollouts across the UK
• Manage engineer scheduling, resource allocation, and resolve coordination issues
• Act as the key liaison between internal teams, customers, and on-site engineers
• Track deployment performance metrics and implement process improvements
• Ensure compliance with safety and operational standards
• Handle escalations and resolve deployment challenges quickly and effectively
• Oversee budgeting, forecasting, and stock management aligned to deployment needs
• Collaborate with supply chain to maintain optimal inventory levels and avoid delays

Skills & Experience

• 5+ years' experience in deployment, operations, or project management
• 3+ years leading teams of 10+ in a hybrid working environment
• Proven success delivering large-scale hardware deployments, ideally Retail
• Strong leadership and people management skills
• Highly organised with excellent problem-solving abilities
• Confident communicator with strong stakeholder management skills
• Experience using scheduling tools and project management software
• Detail-oriented, customer-focused, and calm under pressure
• Knowledge of H&S and compliance standards