Information Technology Field Engineer

ITW4 Limited; Prestwick; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Company pension

Home broadband allowance

Company vehicle

CPD & training budget

Job summary

An exciting opportunity awaits in a dynamic IT services provider where you can thrive as an IT Field Engineer. This role offers a blend of hands-on client interaction and in-office support, allowing you to showcase your technical expertise while solving real-world problems. You will be responsible for delivering expert support, troubleshooting client issues, and implementing effective solutions. With a competitive salary and a range of benefits, including a company vehicle and training budget, this position is perfect for those who enjoy a mix of technical challenges and client engagement. Join a forward-thinking company that values your growth and contribution!

Qualifications

• 2+ years of experience in IT support with strong knowledge of server hardware.
• Experience with remote support solutions and desktop support is essential.

Responsibilities

• Provide onsite and remote technical support to clients, troubleshooting issues.
• Collaborate with the team on projects and manage systems from the office.

Skills

Server Hardware

Microsoft Server OS

Desktop Support

DNS

Web Hosting

Firewalls

WiFi Configuration

Router Configuration

MSP Tools

Remote Support Solutions

Education

HND in IT-related discipline

Tools

VoIP Solutions

Layer 3 Switching

VLAN Configuration

MCP Certification

Job description

Our client, a dynamic and growing IT services provider based in Ayrshire, has an immediate vacancy for an experienced IT Field Engineer. This role offers an exciting mix of hands-on client work and in-office technical support, providing variety and opportunities to develop your expertise.

About the Role

As an IT Field Engineer, you’ll spend your time onsite with clients, delivering expert support, troubleshooting issues, and implementing solutions. The rest of your time will be spent at our head office, collaborating with the team on projects, remote support, and system management. This is a great opportunity for someone who enjoys both face-to-face interaction and technical problem-solving.

Key Requirements

1. At least 2 years of industry experience
2. Strong knowledge of Server Hardware & Microsoft Server OS
3. Experience in onsite and remote Desktop Support
4. Basic understanding of DNS and Web Hosting
5. Familiarity with Firewalls, WiFi, and router configuration
6. A full UK driving licence
7. Experience with MSP tools and remote support solutions

Experience with any of the following would be a bonus:

1. Structured cabling
2. VoIP solutions
3. Layer 3 switching & VLAN configuration
4. MCP or equivalent certifications

What’s in it for You?

We offer a competitive salary along with a range of great benefits:

1. Company pension
2. Home broadband allowance
3. Company vehicle
4. CPD & training budget to further develop your skills

An HND or equivalent in an IT-related discipline is essential, along with a solid understanding of LAN/WAN networking technologies.

Interested?

If you have the skills and experience required, we’d love to hear from you! Apply now by sending your CV to [e-mail]

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology