It Engineer

Emplyfy; Worthing; On-site; GBP 30,000 - 40,000; Full time

Job summary

Emplyfy is seeking an IT Engineer to join our UK team in Worthing. You will act as the frontline contact for customers, troubleshoot on-site and remotely, and manage incidents through our service desk tooling.

The role demands strong customer communication, problem-solving, and collaboration with service providers to ensure SLA adherence. The position offers a salary of £30,000 to £40,000 with 40 days of paid holiday, and requires extensive experience with Cyber Essentials, GDPR, Intune, RMM,

Qualifications

• At least 5 years' experience in a similar IT engineer role.
• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory).
• Azure administration and implementations.
• Intune and RMM experience and telephone platform experience.
• Windows 10/11 and Mac knowledge; familiarity with imaging.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.
• Manage incoming incidents and requests through the Service Desk Tool.
• Keep customers updated on their cases in accordance with Service Level Agreements.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take the necessary action to achieve results.
• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents both on-site and off-site.

Skills

Customer support

Verbal & written communication

Team player

Problem solving

Tools

Intune

RMM

Telephone platform

Azure

Windows 10/11

Mac

Routers

Switches

APs (Access Points)

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.
• Manage incoming incidents and requests through the Service Desk Tool.
• Keep customers updated on their cases in accordance with Service Level Agreements.
• Escalate high-priority matters to Management when required.
• Review daily priorities and take the necessary action to achieve results.
• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents both on-site and off-site.

Salary: £30,000 - £40,000 per year depending on experience.

40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)
• Intune and RMM and Telephone platform experience
• Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
• Ability to proactively support and collaborate with service providers.
• Follow industry best practices processes.
• Azure administration and implementations
• Good understanding and knowledge of Windows 10, Windows 11 and Mac
• Familiar with different client builds/imaging.
• Strong customer support, written and verbal communication, and be a team player.
• Ability to problem-solve independently.

IT Engineer • Worthing, WSX, GB

Full-time