Remote Information Governance & Complaints Admin

Brook Street Rebrand; Greater London; Remoto; GBP 17.000 - 24.000; Tempo integral

Resumo da vaga

Health Research Authority is seeking an Information Governance & Complaints Administrator for the London-area team, working from home. The role focuses on handling FOI requests, SARs and complaints with precision and discretion, coordinating investigations and ensuring timely responses.

You will gather information across departments, redact sensitive data, draft updates, and maintain case records within our governance framework. A degree or equivalent experience is required.

Qualificações

• Strong organisational and administrative skills with high attention to detail and accuracy.
• Excellent written and verbal communication; produce clear updates.
• Ability to prioritise and meet competing deadlines in a varied workload.
• Experience handling confidential information with discretion.

Responsabilidades

• Log, track and acknowledge FOI requests, SARs and complaints.
• Support investigations by gathering information from internal teams and external stakeholders.
• Coordinate document searches and evidence collection to meet timescales.
• Review and redact sensitive information, ensuring proper handling.
• Draft simple responses and updates with professional wording.
• Maintain accurate records and update case management systems.
• Support records management and information governance improvement activity.
• Provide general administrative support and communicate professionally with stakeholders.

Conhecimentos

Attention to detail

Communication

Organization

Discretion

Independent working

Time management

Formação

Degree or equivalent experience

Ferramentas

Case management systems

Descrição da vaga

Health Research Authority is seeking an Information Governance & Complaints Administrator for the London-area team, working from home. The role focuses on handling FOI requests, SARs and complaints with precision and discretion, coordinating investigations and ensuring timely responses.

You will gather information across departments, redact sensitive data, draft updates, and maintain case records within our governance framework. A degree or equivalent experience is required.