Remote Information Governance & Complaints Administrator

Brook Street; Greater London; À distance; GBP 17 000 - 24 000; Plein temps

Résumé du poste

Health Research Authority is seeking an Information Governance & Complaints Administrator for a home-based role with the London team. The position emphasizes accuracy, discretion, and end-to-end administrative support within the Information Governance & Complaints team.

The role involves handling FOI/SARs, supporting investigations, and coordinating document searches across departments. A degree or equivalent experience is required, with desirable knowledge of data protection and casework.

Qualifications

• Degree qualification or equivalent experience is required.
• Knowledge of information governance and/or data protection desirable; FOI/SARs, complaints, or casework experience is a plus.

Responsabilités

• Log, track and acknowledge FOI requests, SARs, and complaints.
• Support investigations by gathering information from internal teams and external stakeholders.
• Coordinate document searches and evidence collection to meet timescales.
• Review and redact sensitive information ensuring proper handling.
• Draft simple responses and holding communications with professional wording.
• Maintain accurate records and update case management systems.
• Support records management and governance improvement activity.
• Provide general administrative support and communicate professionally with stakeholders.

Connaissances

Organisational skills

Attention to detail

Written/verbal communication

Discretion and confidentiality

Prioritisation

Independence

Formation

Degree qualification or equivalent experience

Description du poste

Health Research Authority is seeking an Information Governance & Complaints Administrator for a home-based role with the London team. The position emphasizes accuracy, discretion, and end-to-end administrative support within the Information Governance & Complaints team.

The role involves handling FOI/SARs, supporting investigations, and coordinating document searches across departments. A degree or equivalent experience is required, with desirable knowledge of data protection and casework.