Information Communications Technician Apprentice

THE AXHOLME ACADEMY LTD; Scunthorpe; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Axholme Academy Ltd. is offering an Information Communications Technician Level 3 apprenticeship in Scunthorpe. You will learn to set up, deploy and maintain school IT, diagnose faults on Chromebooks and devices, and support staff and students with tech problems.

Training through DN COLLEGES GROUP, with supervision, includes network tasks, asset management and device lifecycle support. Working week is term-time, 8am-3pm, with progression to higher apprenticeship or full-time employment

Qualifications

• GCSE English and Maths at 4/C or above are required.
• Willingness to learn and complete the Information Communications Technician Level 3 apprenticeship.
• Ability to follow policies and work well in a team environment.

Responsibilities

• Assist with setup, deployment and maintenance of school IT equipment.
• Diagnose and repair faults on Chromebooks, laptops, desktops, printers and peripherals.
• Perform routine maintenance and health checks on school IT systems.
• Replace faulty hardware components as needed.
• Maintain records of repairs, warranties and inventories.
• Prepare and configure new devices for staff and students.
• Apply security policies to ICT tasks as required.
• Provide first-line technical support to staff and students.
• Escalate complex issues to the IT/Network Manager.
• Assist with routine network administration and device management.
• Support classroom technology installations and relocations.
• Ensure compliance with safeguarding and data protection policies.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Team working

Creative

Initiative

Patience

Education

GCSE English 4/C or higher

GCSE Maths 4/C or higher

Job description

Introduction

Enjoy problem-solving, hands-on technical work, Clear communicate & work within a team, stay calm under pressure & think logically when troubleshooting have an interest in how technology supports business operations, keen to learn new skills & continuously develop You don’t need prior IT experience, but willingness to learn.

About the Employer

Success at The Axholme Academy is achieved through the energy and commitment of students and staff working closely together and also through strong relationships with parents and carers. We match the curriculum that is studied closely with the talents, abilities and ambitions of our students so that individual excellence will be achieved.

What You'll Do

General duties including:

• Assist with the setup, deployment, and maintenance of IT equipment throughout the school
• Diagnose and repair faults on Chromebooks, laptops, desktops, printers, and other peripheral devices equipment
• Perform routine maintenance and health checks on school IT
• Replace faulty hardware components where appropriate
• Maintain accurate records of repairs, warranties, and equipment inventories
• Prepare and configure new devices for staff and student use
• Apply the appropriate security policies to ICT tasks in line with organisational requirements
• Provide first-line technical support to staff and students
• Respond to IT support requests and troubleshoot hardware and software issues
• Assist users with basic software applications and educational technologies
• Escalate complex issues to the IT and Network Manager when required
• Assist with routine network administration tasks under supervision
• Support the maintenance of wireless and wired network infrastructure
• Help monitor the performance and security of IT systems
• Assist with user account administration and device management systems
• Maintain and update IT asset registers
• Assist with stock control and ordering of IT consumables and equipment
• Help manage the lifecycle of school devices, including deployment, repairs, and disposal
• Support the IT and Network Manager with day-to-day operational tasks
• Assist with classroom technology installations and relocations
• Ensure compliance with school policies, safeguarding requirements, and data protection regulations
• Participate in apprenticeship training and complete all coursework and assessments required for the qualification
• Undertake other duties appropriate to the level of the role as reasonably requested

Training Outcome

• Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 4/C
• Essential - GCSE - Maths - 4/C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday. 8am- 3pm with 30-minute Lunch break, Term time only.

Expected Duration: 1 Year 6 Months

Training Provider: DN COLLEGES GROUP