Information Communications Technician Apprentice

Gloucestershire Health and Care NHS Foundation Trust; England; On-site; GBP 12,000 - 15,000; Full time

Job summary

Gloucestershire Health and Care NHS Foundation Trust is offering an IT apprenticeship within the IT and Clinical Systems team. The role provides a path to the Information Communications Technician Level 3 apprenticeship with a dedicated training provider, with induction and structured on‑the‑job training.

You will handle incidents, provide frontline IT support to staff, and work on hardware, software, server and networking queries while developing a solid understanding of data security and cloud

Qualifications

• Apprenticeship available in IT and Clinical Systems
• Focus on handling IT incidents and user support
• Understanding of data security and cloud technologies

Responsibilities

• Handle support incidents and requests through full lifecycle to resolution
• Provide customer facing IT support to resolve day-to-day technology queries
• Resolve hardware, software, server and networking issues with confidence
• Understand data security and cloud technologies

Skills

IT support

Customer service

Data security

Education

Information Communications Technician Level 3 apprenticeship

Job description

A fantastic new opportunity has arisen for a committed, organised person to complete an IT apprenticeship working as part of the IT and Clinical Systems team, providing a high-quality service, which is the first point of contact for all staff within Gloucestershire Health and Care NHS Foundation Trust. The successful applicant will receive induction and training appropriate to the activities they will undertake and following this induction period will be enrolled to the Information Communications Technician Level 3 apprenticeship standard with our dedicated training provider. The IT Team with the Trust leads on the IT strategy, development, co‑ordination, planning, project, and programme management for all IT & supporting functions. The team also support contract management, IT estate equipment, system deployments and IT services for the Trust., The Apprentice would be supported to carry out activities including:

• Handle support incidents and requests through the full lifecycle to resolution.
• Provide customer facing support to resolve customers' day to day technology queries, resolve issues and manage incidents.
• Be confident resolving hardware, software, server and networking queries.
• Have a good understanding of data security and cloud technologies

The apprentice will be part of the core hub that manages real time communications with customers on the current status of IT and Clinical Systems, liaising directly with any other teams as required.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.