Information Communications Technician Apprentice

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Free car parking

27 days leave + bank holidays

Training and development opportunities

Job summary

Gloucestershire Health and Care NHS Foundation Trust (GHC) is offering an Information Communications Technician Apprenticeship in Gloucester. The 19-month programme includes induction and training, followed by the Level 3 apprenticeship standard with a dedicated training provider.

The IT and Clinical Systems team delivers essential IT services and project support across the Trust. You will gain hands-on experience in incident handling, user support, and resolving hardware, software, server and

Qualifications

• GCSEs (or equivalent) including English and maths.
• Commitment to completing the apprenticeship and study requirements.
• Experience using Microsoft Office tools.

Responsibilities

• Handle support incidents and requests through full lifecycle to resolution.
• Provide customer-facing IT support and resolve day-to-day technology queries.
• Resolve hardware, software, server and networking issues.
• Demonstrate understanding of data security and cloud technologies
• Be part of the core IT hub coordinating with other teams.

Skills

GCSEs (English & Maths)

English & Maths grade C/4

Microsoft Office

Commitment to apprenticeship

Education

GCSEs

English & Maths Level 2 (Functional Skills)

Tools

MS Windows

Microsoft Office

Job description

Information Communications Technician Apprentice

Main area Information Communications Technician Apprentice Grade Apprenticeship Contract Apprenticeship: 19 months Hours Full time - 37.5 hours per week Job ref 327-26-891

Site Edward Jenner Court Town Gloucester Salary £15,600 (for the first 12 months and then NMW) Salary period Yearly Closing 06/12/2026 23:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lesser your chances of success in securing an interview with us .

Job overview

1 x Apprenticeship opportunity for 19 months

A fantastic new opportunity has arisen for a committed, organised person to complete an IT apprenticeship working as part of the IT and Clinical Systems team, providing a high-quality service, which is the first point of contact for all staff within Gloucestershire Health and Care NHS Foundation Trust.

The successful applicant will receive induction and training appropriate to the activities they will undertake and following this induction period will be enrolled to the Information Communications Technician Level 3 apprenticeship standard with our dedicated training provider.

The IT Team with the Trust leads on the IT strategy, development, co-ordination, planning, project, and programme management for all IT & supporting functions. The team also support contract management, IT estate equipment, system deployments and IT services for the Trust.

Main duties of the job

The Apprentice would be supported to carry out activities including:

• Handle support incidents and requests through the full lifecycle to resolution.
• Provide customer facing support to resolve customers’ day to day technology queries, resolve issues and manage incidents.
• Be confident resolving hardware, software, server and networking queries.
• Have a good understanding of data security and cloud technologies

The apprentice will be part of the core hub that manages real time communications with customers on the current status of IT and Clinical Systems, liaising directly with any other teams as required.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Detailed job description and main responsibilities

Please refer to the additional information attachment before submitting your application

“The Prince’s Trust can offer support to 16-30 year olds starting their careers in health and social care. We can offer support with applications, sector based awareness training sessions and interview preparation. Financial support is available to break down any barriers to starting your role, mental health and wellbeing support plus mentoring to support building confidence and goal setting also available.”

To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application

Person specification

QUALIFICATIONS

• Minimum of 5 GCSE (or equivalent)
• English and maths to Grade C/4 or equivalent such as Level 2 Functional Skills

LENGTH AND / OR NATURE OF EXPERIENCE

• Experience in using Microsoft office
• Commitment to completing the apprenticeship programme and associated study requirements

PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE

• A good understanding of IT, operating systems and applications including MS Windows and Office products computers and related devices
• Understands confidentiality, GDPR and the security requirements
• Ability to work flexibly
• A good understanding of IT hardware technologies

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Apprenticeship queries please contact Alice Walker.

[e-mail] 0300 421 8216

Employer certification / accreditation badges

Name Callum Hall Job title Senior Service Desk Analyst Email address [e-mail] Telephone number 0300 421 8122 Additional information