In Memory Executive

Willen Hospice; Milton Keynes; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

On-site parking

Subsidised catering

Blue Light Card discounts

Employee Assistance Programme

Job summary

Willen Hospice in Milton Keynes is seeking an In Memory Executive to coordinate our In Memory fundraising programme, including Tree of Life, tribute funds, funeral collections and remembrance events such as Lights of Love. You will provide compassionate, responsive support to supporters and manage CRM records.

With strong organisation and empathy, you’ll build relationships with families, funeral directors and partners, helping to grow participation and income to sustain our care and services.

Qualifications

• Experience in fundraising, customer service or a similar public-facing role.
• Strong organisational skills with the ability to manage multiple priorities.
• Empathy and professionalism when supporting bereaved individuals.

Responsibilities

• Support the delivery and development of our In Memory fundraising programme.
• Act as the main point of contact for In Memory fundraising enquiries.
• Build relationships with supporters, families and organisations.
• Manage the day-to-day administration of the MuchLoved platform.
• Support the planning and delivery of remembrance events.
• Maintain accurate CRM records and produce income reports.
• Identify opportunities to grow In Memory participation and donations.

Skills

Fundraising experience

Customer service

Supporter care

CRM systems

Microsoft Office

Project coordination

Tools

CRM systems

Microsoft Office

Job description

Closing date: 5pm Thursday 17 th September

Location The Well, Willen Hospice - Milton Keynes Salary Circa £28,000 per annum pro rata Working pattern 28-30 hours per week, including occasional evenings or weekends Closing Date Thursday, September 17, 2026 Job Summary

We’re looking for a compassionate and organised fundraiser to join Willen Hospice as our In Memory Executive. This is a key supporter-facing role within our Strategic Fundraising & Partnerships team, providing warm and thoughtful support to donors who choose to remember a loved one through giving to the Hospice.

You’ll coordinate our In Memory fundraising programme – from tribute funds and the Tree of Life to funeral collections and remembrance events like Lights of Love – helping create meaningful ways for people to celebrate and remember those they’ve lost, while growing participation and income for the Hospice.

If you combine genuine empathy with strong organisational skills, and want a role where your work directly supports grieving families and the care we provide, we’d love to hear from you.

What you’ll do:

• Support the delivery and development of our In Memory fundraising programme, including Tree of Life, tribute funds, funeral collections and remembrance campaigns.
• Act as the main point of contact for In Memory fundraising enquiries, providing a compassionate, professional and responsive service.
• Build relationships with supporters, families, funeral directors and organisations to raise awareness and generate referrals.
• Manage the day-to-day administration of the MuchLoved platform, including tribute pages and online remembrance activity.
• Support the planning and delivery of remembrance events, including our annual Lights of Love service.
• Maintain accurate CRM records of supporter interactions and fundraising activity, and produce reports on income and participation.
• Identify opportunities to grow In Memory participation, donations and supporter involvement.

We’re looking for someone who is:

• Able to build warm, professional relationships with supporters, families, partners and clinical teams.
• An excellent communicator, able to speak and write sensitively and compassionately with bereaved individuals and families.
• Experienced in fundraising, customer service, supporter care or a similar public-facing role.
• Highly organised, with strong project coordination skills and the ability to manage multiple priorities and deadlines.
• Confident using CRM systems and Microsoft Office applications.

Charity sector experience is desirable but not essential – just as important is your resilience, empathy and professionalism when supporting people through bereavement and remembrance.

Ready to help us honour the memories that matter most?

Interview Date: 23 rd & 24 th September

Please note that this advert may close early if a high number of applications are received. We therefore encourage early submission of your application.

Job Profile Job Profile document

About the organisation

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Income Generation team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Benefits

• A role with purpose – help families turn memories into lasting support for our care.
• Supportive and caring environment – work with passionate colleagues.
• Great benefits package – generous annual leave entitlement starting at 35 days (inclusive of statutory and bank holidays, pro rata), contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.