Individual Giving & Office Admin Coordinator

Willen Hospice; Milton Keynes; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Subsidised catering

Blue Light Card discounts

Employee Assistance Programme

Generous benefits package

Job summary

Willen Hospice is seeking an organised Individual Giving and Office Support Coordinator in Milton Keynes. You’ll provide accurate administrative support for the Individual Giving activity, including campaigns and stewardship, while also delivering efficient office support across Fundraising.

You’ll handle enquiries warmly, manage data in the CRM, and help keep information and meetings running smoothly. A proactive, caring approach is essential for supporters and colleagues alike.

Qualifications

• Warm, highly organised administrator with supporter-focused approach.
• Reliable, accurate and able to manage multiple tasks and deadlines.
• Experience in charity sector or CRM systems is desirable but not essential.

Responsibilities

• Provide administrative support for Individual Giving campaigns and income processes.
• Respond to supporter enquiries warmly and professionally, escalating complex matters as needed.
• Process supporter details, preferences and Gift Aid within approved procedures.
• Enter and check supporter and campaign data in the CRM; produce routine reports and trackers.
• Coordinate fundraising meetings and team activities, including papers and actions.
• Maintain shared folders, SharePoint sites and Teams channels with proper naming and archiving.

Skills

Excellent communication

Organisational skills

Tools

Microsoft 365

Outlook

Word

Excel

Teams

SharePoint

Job description

Willen Hospice is seeking an organised Individual Giving and Office Support Coordinator in Milton Keynes. You’ll provide accurate administrative support for the Individual Giving activity, including campaigns and stewardship, while also delivering efficient office support across Fundraising.

You’ll handle enquiries warmly, manage data in the CRM, and help keep information and meetings running smoothly. A proactive, caring approach is essential for supporters and colleagues alike.