Independent Living Officer

Regenda Group; Birkenhead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working options

27 days paid annual leave

8 bank holidays

6 days volunteering

Up to 9% pension contribution

£250 Live and Learn allowance

Enhanced maternity/paternity/adoption

Employee Assistance Programme

Learning and development opportunities

Loans for computer equipment

Travel season tickets loan

Monthly staff lottery

Job summary

Regenda Homes is seeking an Independent Living Officer to deliver high-quality housing management across our Independent Living schemes in Merseyside. You will build strong relationships with residents, deliver excellent customer service and support vulnerable customers, while managing tenancy and estate matters and handling enquiries and complaints.

You will help maintain regulatory compliance, promote resident wellbeing and ensure the customer voice guides service delivery, within a

Qualifications

• Experience in housing management or customer-facing roles, preferably in social housing.
• Experience supporting vulnerable customers and handling sensitive situations.
• Strong knowledge of housing legislation, safeguarding and regulatory requirements.
• Excellent communication, IT and relationship-building skills.
• Self-motivated, adaptable and able to work in a fast-paced environment.
• Full UK driving licence and access to a car; housing qualification or willingness to study towards one.

Responsibilities

• Deliver high-quality housing management services for residents in Independent Living schemes.
• Build positive resident relationships and ensure excellent customer service.
• Support vulnerable customers and manage tenancy and estate matters.
• Respond to enquiries and complaints and promote regulatory compliance.
• Contribute to resident wellbeing and ensure customer voice informs service delivery.
• Work as part of a supportive housing team to create safe, thriving communities.

Skills

Housing management

Customer-facing experience

Regulatory knowledge

Communication skills

IT skills

Relationship-building

Self-motivated

Adaptable

Driving licence

Housing qualification or study

Job description

The Vacancy

• Annual salary of £29,150 (FTE)
• Permanent
• Full-time (35 hours)
• Merseyside base

Proposed Interview Date: 24th November 2026

The role

As an Independent Living Officer, you'll deliver a high-quality housing management service that helps residents live safely, independently, and confidently within our Independent Living schemes.

You’ll be responsible for building positive relationships with residents, ensuring excellent customer service, supporting vulnerable customers, managing tenancy and estate-related matters, and responding effectively to enquiries and complaints. You’ll play a key role in maintaining regulatory compliance, promoting resident wellbeing, and ensuring the customer voice is at the heart of service delivery.

Working as part of a supportive housing team, you’ll help create safe, thriving communities while upholding our values and delivering excellent outcomes for customers.

The right fit

• Previous housing management or customer-facing experience, ideally within social housing.
• Experience supporting vulnerable customers and managing sensitive situations.
• Strong knowledge of housing legislation, safeguarding, and regulatory requirements.
• Excellent communication, IT, and relationship-building skills.
• Self-motivated, adaptable, and able to work in a fast-paced environment.
• Full UK driving licence and access to a car.
• Housing qualification or willingness to study towards one.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What we offer

Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.

The Company

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.