Independent Living Officer

The Regenda Group; Birkenhead; Presencial; GBP 26.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

27 days annual leave

8 bank holidays

Employer pension 9%

Live and Learn allowance

Health & wellbeing initiatives

Volunteering days

Flexible working options

Resumo da vaga

Regenda Homes, part of The Regenda Group, is recruiting an Independent Living Officer in the Merseyside base. The role focuses on delivering high-quality housing management, supporting vulnerable residents and ensuring excellent customer service. The role requires strong communication, safeguarding knowledge, and a full UK driving licence.

35 hours per week, £29,150 annual salary (FTE). You will manage tenancy matters, respond to enquiries, and work within a supportive team to promote safe,

Qualificações

• Experience in housing management or customer-facing roles.
• Experience supporting vulnerable customers and dealing with sensitive situations.
• Strong knowledge of housing legislation, safeguarding and regulatory requirements.
• Excellent communication and IT skills.
• Full UK driving licence and access to a car.

Responsabilidades

• Build positive relationships with residents and provide a high-quality housing management service.
• Deliver excellent customer service and respond effectively to enquiries and complaints.
• Assist with tenancy and estate-related matters and maintain regulatory compliance.
• Promote resident wellbeing and ensure the customer voice informs service delivery.
• Work as part of a supportive housing team to create safe, thriving communities.

Conhecimentos

Customer service

Communication

Relationship-building

IT skills

Self-motivated

Adaptable

Formação

Housing qualification

Willingness to study towards one

Descrição da vaga

• Annual salary of £29,150 (FTE)
• Permanent
• Full-time (35 hours)
• Merseyside base

Proposed Interview Date: 24th November 2026The role

As an Independent Living Officer, you’re set to deliver a high-quality housing management service that helps residents live safely, independently and confidently within our Independent Living schemes.

You’ll be responsible for building positive relationships with residents, ensuring excellent customer service, supporting vulnerable customers, managing tenancy and estate-related matters and responding effectively to enquiries and complaints. You’ll play a key role in maintaining regulatory compliance, promoting resident wellbeing and ensuring the customer voice is at the heart of service delivery.

Working as part of a supportive housing team, you’ll help create safe, thriving communities while upholding our values and delivering excellent outcomes for customers.

The right fit

• Previous housing management or customer-facing experience, ideally within social housing.
• Experience supporting vulnerable customers and managing sensitive situations.
• Strong knowledge of housing legislation, safeguarding and regulatory requirements.
• Excellent communication, IT and relationship-building skills.
• Self-motivated, adaptable and able to work in a fast-paced environment.
• Full UK driving licence and access to a car.
• Housing qualification or willingness to study towards one.

Who We Are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of the Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What We Offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under‑represented within our organisation.