Independent Living Officer: Empower Independence & Wellbeing

Rochdale Boroughwide Housing Ltd; Rochdale; Vor Ort; GBP 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Mileage allowance

30 days annual leave + bank holidays

Buy up to 5 additional days annual le

Zusammenfassung

Rochdale Boroughwide Housing (RBH) is seeking a compassionate Independent Living Officer to join our Independence and Wellbeing Service in Rochdale. You will work with customers in Independent Living Schemes to promote independence, wellbeing and security while delivering a high-quality housing management service.

You will respond to alarms, support customers with assistive technology, conduct safety checks and manage lettings, income collection and tenancy activities.

Qualifikationen

• Experience working directly with customers, particularly vulnerable individuals, in a housing or care environment.
• Relevant housing management experience and/or a knowledge of social housing delivery, particularly into sheltered or independent living schemes.
• Strong communication and interpersonal skills, with the ability to build positive relationships and trust.
• Experience of identifying customer needs and providing practical support and guidance.
• The ability to manage challenging situations professionally and sensitively.
• Good knowledge of safeguarding principles and risk management.
• Strong organisational skills and the ability to manage a varied workload.
• Excellent IT skills and the ability to maintain accurate records.
• A commitment to promoting independence, inclusion and wellbeing.
• Effective problem-solving, mediation and negotiation skills.
• A First Aid/CPR qualification, or a willingness to undertake training.
• A full driving licence and access to a vehicle for business use.

Aufgaben

• Responding to alarm calls and coordinating appropriate support and interventions.
• Supporting customers through the use of assistive technology and maintaining accurate records.
• Carrying out compliance checks, including alarm testing, fire safety checks, damp and mould inspections and other health and safety requirements.
• Reporting building faults and liaising with contractors to ensure timely resolution.
• Managing the full lettings process, including viewings, sign-ups and welcoming new customers.
• Supporting income collection and assisting with the management of rent arrears.
• Undertaking intensive housing management assessments, reviews and tenancy management activities.
• Identifying and managing risks, including safeguarding concerns, and implementing appropriate actions.
• Promoting scheme security and the safety of customers.
• Developing and facilitating social and wellbeing activities that encourage independence, confidence and community involvement.
• Working collaboratively with internal teams and external partner agencies to achieve positive outcomes for customers.
• Providing support and guidance to new members of the team when required.

Kenntnisse

Experience working with vulnerable客户

Jobbeschreibung

Rochdale Boroughwide Housing (RBH) is seeking a compassionate Independent Living Officer to join our Independence and Wellbeing Service in Rochdale. You will work with customers in Independent Living Schemes to promote independence, wellbeing and security while delivering a high-quality housing management service.

You will respond to alarms, support customers with assistive technology, conduct safety checks and manage lettings, income collection and tenancy activities.