Independent Living Assistant

Joseph Rowntree Housing Trust; York and North Yorkshire; On-site; GBP 30,000 - 37,000; Full time

Job summary

Joseph Rowntree Housing Trust in York is seeking an Independent Living Assistant for New Lodge, New Earswick. This permanent full-time role (35 hours per week) offers a salary of £33,324.20 per annum and provides the chance to support residents with housing management and wellbeing in our Independent Living Schemes.

You will assist with tenancy matters, respond to enquiries, support welfare visits, and help keep schemes safe and well maintained, while building trusting relationships and enabling

Qualifications

• Experience in managing tenancies or housing management.
• Excellent communication and interpersonal skills.
• Organised and able to work independently with strong admin and IT skills.
• Understanding of safeguarding principles.
• Valid driving licence and access to a car for work purposes.

Responsibilities

• Assist residents with housing and tenancy matters.
• Respond to resident enquiries and support welfare visits.
• Maintain accurate resident and tenancy records.
• Liaise with repairs and property services.
• Support resident engagement activities and wellbeing initiatives.
• Contribute to creating welcoming, connected communities.

Skills

Tenancy management

Communication skills

Interpersonal skills

Administrative skills

IT skills

Record-keeping

Safeguarding knowledge

Driving licence

Job description

JRHT1243184

Independent Living Assistant
York – New Lodge, New Earswick
£33,324.20 per annum
Permanent, Full Time (35 hours per week)

*Please note that we do not currently offer any Tier 2 sponsorship*

About the role

We’re looking for an Independent Living Assistant to join our Supported Living Services team, helping us provide high-quality housing management and wellbeing support to residents across our Independent Living Schemes.

This is a varied and rewarding role where you’ll help residents to live safely, independently and with dignity. You’ll provide practical support with housing and tenancy matters, respond to resident enquiries, support welfare visits and help ensure our schemes remain safe, secure and well maintained. You’ll also support residents moving into their new homes, liaise with repairs and property services, assist with resident engagement activities and maintain accurate resident and tenancy records.

Working closely with colleagues and external partners, you’ll help identify when residents may benefit from additional support and connect them with appropriate health, care and community services. A key part of the role will be building positive relationships with residents and helping to create welcoming, connected communities. You’ll support activities that promote wellbeing and reduce social isolation, while ensuring residents receive a responsive and person-centred service.

About you

You’ll have a good working knowledge of managing tenancies or delivering housing management services, alongside strong communication and interpersonal skills and the ability to build positive relationships with residents. Organised and confident working independently, you’ll be able to manage competing priorities and will have excellent administrative, IT and record-keeping skills.

You’ll also have an understanding of safeguarding principles and be comfortable responding appropriately to resident concerns. Experience of supporting older or vulnerable people would be an advantage, particularly within a housing environment, as would an understanding of telecare technology, health and social care services, or a relevant housing, health or social care qualification.

You’ll need a valid driving licence and access to a car for work purposes, as the role involves working across our services.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

Closing date for applications is 3rd November 2026

Interviews will take place in early November

Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.