Independent Living Manager

South West Community Chaplaincy; York and North Yorkshire; Hybrid; GBP 48,000 - 49,000; Full time

Job summary

JRHT are seeking an Independent Living Manager for Hartrigg Oaks in New Earswick, York. The role involves co-creating housing services with residents, staff and external partners to support wellbeing, independence and community life.

You will lead cross-department collaboration, manage complex budgets and ensure health and safety compliance, while driving resident satisfaction and KPI delivery. A CIH Level 4 or progression is expected.

Qualifications

• Experience delivering housing services with a focus on quality.
• CIH Level 4 qualification or willingness to work towards it.
• Ability to lead collaboratively across departments.
• Experience in budgets and health and safety compliance.

Responsibilities

• Co-create services with residents, staff and external partners.
• Design and shape services to enhance wellbeing and community life.
• Lead across departments to achieve KPIs and resident satisfaction.
• Oversee budgets and contractor relationships.

Skills

Housing services experience

Community engagement

Budget management

Leadership

Education

CIH Level 4 qualification

Tools

Microsoft Office

Social media

Job description

Independent Living Manager
York – Hartrigg Oaks, New Earswick
£48,211.80 per annum
Permanent, Full Time (35 hours per week)

Please note that we do not currently offer any Tier 2 sponsorship

About the role

The Independent Living Manager will play a key role in the co-creation of services at Hartrigg Oaks Retirement Village, working collaboratively with residents, staff teams, and external partners to design and shape services that enhance wellbeing, independence, and community life.

About you

As our Independent Living Manager, you will bring a strong track record of delivering high-quality housing services, alongside a CIH Level 4 qualification or a willingness to work towards this.

You will be an inclusive and collaborative leader, experienced in working across departments and locations to achieve KPIs and improve resident satisfaction. Confident in making informed decisions, you value the views of others and apply sound judgement in complex environments.

You will have experience in community engagement, partnership working, and managing contractor relationships, as well as overseeing complex budgets and ensuring compliance with health and safety regulations.

A competent user of Microsoft Office and social media, you will combine strong operational knowledge with a proactive, solutions-focused approach to deliver positive outcomes for residents and JRHT.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.