Independent Living Advisor

B3Living; Broxbourne; On-site; GBP 25,000 - 32,000; Part time

Benefits offered by this job

27 days’ holiday per year plus bank holidays

Buy and sell holiday scheme

Up to 12% pension contribution

Life assurance cover

Funded health cash plan or subsidised private medical insurance

Enhanced family leave

Range of special leave

Car loans, cycle to work and electric car lease scheme

Job summary

B3Living is looking for an Independent Living Advisor for a part-time position in Broxbourne. This role involves providing responsive housing management services and supporting the wellbeing of tenants. Candidates should have experience in customer service, knowledge of safeguarding vulnerable adults, and health and safety regulations. The position offers a range of benefits including 27 days of holiday, pension contributions, and the opportunity for flexible working arrangements.

Qualifications

• Experience in a customer-focused environment is essential.
• Knowledge of safeguarding vulnerable adults is necessary.
• Familiarity with health and safety legislation is required.

Responsibilities

• Provide housing management service to customers.
• Support tenancy and wellbeing needs for residents.
• Oversee health and safety compliance.

Skills

Experience of working in a customer-focused environment

General Knowledge of safeguarding vulnerable adults

Knowledge of relevant health and safety legislation

A full, valid driving licence and access to your own vehicle

Enhanced criminal record (DBS) check

Job description

12 month fixed-term contract, part-time, 30 hours per week

We have an exciting opportunity for a customer-focused individual to join our passionate organisation.

In this role, you will provide a responsive housing management service to customers living within our sheltered and specialist housing schemes. You will support their tenancy and wellbeing needs, ensure appropriate care arrangements are in place, and oversee a range of housing management responsibilities, including health and safety compliance, voids and allocations, and alarm maintenance.

We’re looking for someone with…

• Experience of working in a customer-focused environment
• General Knowledge of safeguarding vulnerable adults and the Mental Capacity Act
• Knowledge of relevant health and safety legislation
• A full, valid driving licence and access to your own vehicle
• Enhanced criminal record (DBS) check, which we will pay for.

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

• 27 days’ holiday per year plus bank holidays (pro rata)
• Buy and sell holiday scheme
• Up to 12% pension contribution
• Life assurance cover
• Funded health cash plan or subsidised private medical insurance
• Enhanced family leave
• Range of special leave
• Car loans, cycle to work and electric car lease scheme

The closing date for this vacancy is 26th May 2026.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Housing Advisor, Independent Living Support Officer, Housing Support Officer, or Support Services Worker.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.

So, if you’re looking for an engaging and meaningful role as an Independent Living Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.