Independent Living Coordinator

New Progress Housing Association Ltd; Preston; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Pension scheme (up to 7.5% matched)

Greencar lease

Hybrid/flexible working

Holiday entitlement: 26 days + bank

Employee discounts

Job summary

Progress Housing Group is seeking an Independent Living Coordinator to support tenants in New Longton, Longton and Walmer Bridge, helping them live independently and safely within our schemes. You will build strong relationships, provide practical guidance, and collaborate with partners to ensure high-quality services and positive outcomes.

The role is based in a community-focused setting with 36.25 hours per week and a salary of roughly £27,382–£28,169 per year.

Qualifications

• Strong people skills.
• Ability to communicate effectively with a wide range of tenants.
• Genuine desire to help people live independently.
• Full UK driving licence and access to your own vehicle.
• Experience supporting older people aged 55+ (desirable).
• Experience working with customers with physical disabilities and/or mental health needs (desirable).
• First Aid qualification or willingness to obtain one (desirable).

Responsibilities

• Help tenants live independently, safely and confidently within Independent Living schemes.
• Build positive relationships with residents and provide practical support and guidance.
• Collaborate with tenants, families, support agencies and local partners to deliver high-quality service.
• Respond to enquiries and promote independence, wellbeing and positive outcomes.
• Support across three Independent Living schemes in New Longton, Longton and Walmer Bridge to create safe, welcoming communities.

Skills

Strong people skills

Effective communication

Support independence

Full UK driving licence

Job description

• Contract Type: Permanent
• Working Hours: 36.25 hours per week
• Service area: Housing Operations, Progress Housing Group
• Office basis: Community Based
• Location: South Ribble (New Longton, Longton and Walmer Bridge)
• Salary: £27,382.00 - £28,169.00 per annum

At Progress Housing Group, your work supports communities and changes lives.

We make sure every day is an opportunity to make a meaningful difference - where you work with purpose, your growth is supported, and you are proud to belong.

From inclusive recruitment practices to tailored support at work, we create an environment where everyone can succeed.

The role

• As an Independent Living Coordinator, you will play an important role in helping tenants live independently, safely and confidently within our Independent Living schemes.
• You will build positive relationships with residents, providing practical support, advice and guidance while helping them access the services and community resources they need to maintain their wellbeing and independence.
• You will work collaboratively with tenants, colleagues, families, support agencies and local partners to deliver a high-quality service that places people at the heart of everything we do.
• You will help create safe, welcoming and well-maintained communities by responding to enquiries, supporting tenants through everyday challenges and promoting independence, wellbeing and positive outcomes.
• Responsible for providing support across three Independent Living schemes located in New Longton, Longton and Walmer Bridge, helping to create safe, welcoming communities where residents can live independently and thrive.

Essential

What we’re looking for

• Strong people skills.
• The ability to communicate effectively with a wide range of tenants.
• A genuine desire to support people to live independently.
• Full UK driving licence and access to your own vehicle.

Desirable

• Experience supporting older people aged 55+.
• Experience working with customers with physical disabilities and/or mental health needs.
• Awareness of alcohol and/or substance misuse issues.
• First Aid qualification or willingness to obtain one.

Our offer to you

Competitive pay, flexible leave options and benefits that help you thrive - personally and professionally.

Financial

• Competitive salary with occupational sick pay
• Access to a great pension scheme with matched contributions of up to 7.5%
• Salary sacrifice greencar lease scheme
• Offers, discounts and reloadable payment cards from entertainment, sports, retail and dining partners

Work-life balance

• 26 days holiday, plus bank holidays rising to 31 after 5 years’ service (pro rata if part time) - option to purchase further days and a paid day off for your birthday.
• Agile working (role dependent) with hybrid and flexible working options
• Family friendly policies with enhanced leave

Wellbeing

• Progression opportunities and training
• Employee Assistance Programme and Medicash
• Volunteering Scheme
• Colleague Equity, Diversity, Inclusion and Belonging networks, wellbeing champions and People Forum

About Progress Housing Group

More than three decades on, our commitment to helping people find the right place to live remains at the heart of what we do.

People trust us to create a place for them to call home and to provide outstanding support services and opportunities to help them to live their best lives.

Whether it is an affordable home, supported housing, technology-enabled care solutions, or services supporting those in crisis, we make a meaningful difference to thousands of people, every day.

We are ambitious and we are looking for people who are motivated, dynamic, and committed to delivering the highest standards for our tenants and customers.

Our sector plays a crucial role in contributing to a fairer, and more equitable society. Working here offers a genuine opportunity to positively influence communities and people’s lives.

Looking forward at Progress

Social purpose, innovation and sustainability are at the heart of our organisation.

We’re investing in our people, technology and services to build a more resilient, sustainable and equitable future for our customers and communities.

Diversity & Inclusion Statement

We welcome applications from everyone and particularly encourage applications from underrepresented groups.

Inclusion matters here, and we’re committed to creating a workplace where everyone can belong and thrive.

AI Statement

We support the ethical and transparent use of AI to drive innovation and efficiency.

However, authenticity is important to us, and we will prioritise applications that clearly reflect your experience, voice and originality

Next steps

Closing date: 11:59pm 1st November 2026

Shortlisting date: W/C 2nd November 2026

Interview date: Wednesday 11th November 2026

Interview type: In person at our Leyland Office