Income Team Manager - CIT

Sanctuary Group; King's Sutton; On-site; GBP 39,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave (rising to 30)

Pension scheme with employer pension

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Staff Networks supporting inclusion

Job summary

Sanctuary Group in Banbury is seeking an Income Team Manager - CIT to lead the Income Services team and ensure the compliant, efficient delivery of income and welfare services within the Operational Plan and budget.

You will develop a high-performing team, collaborate with local and national teams to maximise rental income, and drive service improvements while delivering excellent customer care.

Qualifications

• NVQ3 in Customer Service or Business Administration required.
• Proven experience delivering high quality customer services.
• Experience working in a contact centre environment.
• Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits.
• Proven experience of staff management.
• Excellent interpersonal and customer care skills.
• Proficient user of Microsoft packages.

Responsibilities

• Meet all legislative and regulatory requirements for income and housing management activities, ensuring pre court protocol processes are adhered to.
• Manage and develop a highly effective Income Services team to maximise income streams.
• Partner with local and national teams to support current and future tenants, ensuring rental income is maximised.
• Identify and implement improvements to services to address demand gaps or deficiencies and support service growth.

Skills

Customer service

Staff management

Team leadership

Microsoft Office

Regulatory knowledge

Education

NVQ3 in Customer Service or Business Administration

Tools

Microsoft Office

Job description

We have an opportunity for an Income Team Manager - CIT to join our Income team, based in Banbury. The main purpose of this role is to manage the effective delivery of income and welfare services at the Central Income Team, ensuring that all services are delivered to an exemplary standard in accordance with the Income Services Operational Plan and budget to meet with wider aims of the Group. The role of Income Team Manager - CIT will include:

• Meet all legislative and regulatory requirements for income and housing management activities, ensuring the provision of accurate pre court protocol processes are adhered to
• Work in collaboration with other managers, manage and develop a highly effective team for Income Services which maximise income streams to the business
• Work in partnership with local and national teams to support current and future tenants, ensuring that rental income is maximised throughout the tenancy
• Identify and implement improvements to services to address demand gaps or service deficiencies to support service growth
• NVQ3 in Customer Service or Business Administration
• Proven experience of delivering high quality customer services
• Experience of working in a contact centre environment
• Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits
• Proven experience of staff management
• Excellent interpersonal and customer care skills
• Proficient user of Microsoft packages

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £43,833 (pro rata)