Income Services Manager, CIT

Sanctuary Group; King's Sutton; On-site; GBP 39,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave (rising to 30)

Pension scheme with employer pension

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Staff Networks supporting inclusion

Job summary

Sanctuary Group in Banbury is seeking an Income Team Manager - CIT to lead the Income Services team and ensure the compliant, efficient delivery of income and welfare services within the Operational Plan and budget.

You will develop a high-performing team, collaborate with local and national teams to maximise rental income, and drive service improvements while delivering excellent customer care.

Qualifications

• NVQ3 in Customer Service or Business Administration required.
• Proven experience delivering high quality customer services.
• Experience working in a contact centre environment.
• Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits.
• Proven experience of staff management.
• Excellent interpersonal and customer care skills.
• Proficient user of Microsoft packages.

Responsibilities

• Meet all legislative and regulatory requirements for income and housing management activities, ensuring pre court protocol processes are adhered to.
• Manage and develop a highly effective Income Services team to maximise income streams.
• Partner with local and national teams to support current and future tenants, ensuring rental income is maximised.
• Identify and implement improvements to services to address demand gaps or deficiencies and support service growth.

Skills

Customer service

Staff management

Team leadership

Microsoft Office

Regulatory knowledge

Education

NVQ3 in Customer Service or Business Administration

Tools

Microsoft Office

Job description

Sanctuary Group in Banbury is seeking an Income Team Manager - CIT to lead the Income Services team and ensure the compliant, efficient delivery of income and welfare services within the Operational Plan and budget.

You will develop a high-performing team, collaborate with local and national teams to maximise rental income, and drive service improvements while delivering excellent customer care.