Income Team Manager - CIT

Sanctuary Group; Banbury; Hybrid; GBP 39,000 - 48,000; Full time

Benefits offered by this job

25 days leave (pro rata)

Pension contributions

Life Assurance

Counselling / Advice Service

Cycle to Work

Voluntary health plans

Wellbeing support

Staff Networks

Job summary

Sanctuary Housing Association in Banbury is seeking an Income Team Manager - CIT to lead the Central Income Team. The role focuses on delivering income and welfare services to a high standard within budget and aligned to the Income Services Operational Plan.

You will oversee a team, ensure compliance with pre-court protocols, and work with other managers to maximise rental income while supporting tenants and service growth. 37.5 hours/week, temporary for up to 6 months.

Qualifications

• NVQ3 in Customer Service or Business Administration required.
• Proven experience delivering high-quality customer services.
• Experience in a contact centre environment preferred.
• Strong knowledge of regulations, legislation, welfare benefits and good practice.
• Proven experience in staff management and development.
• Excellent interpersonal and customer care skills.

Responsibilities

• Meet legislative and regulatory requirements for income and housing management activities.
• Lead and develop a high-performing Income Services team to maximise income streams.
• Collaborate with local and national teams to support current and future tenants.
• Identify and implement improvements to services to address demand gaps.

Skills

NVQ3 in CS

Customer service experience

Contact centre experience

Regulations & welfare benefits

Staff management

Interpersonal skills

Microsoft Office

Education

NVQ3 in Customer Service or Business Administration

Tools

Microsoft Office

Job description

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Banbury based with a balance of home and office working

£43,833 per year (pro rata)

37.5 hours per week

Temporary position for up to 6 months

We have an opportunity for an Income Team Manager - CIT to join our Income team, based in Banbury. The main purpose of this role is to manage the effective delivery of income and welfare services at the Central Income Team, ensuring that all services are delivered to an exemplary standard in accordance with the Income Services Operational Plan and budget to meet with wider aims of the Group.

The role of Income Team Manager - CIT will include:

• Meet all legislative and regulatory requirements for income and housing management activities, ensuring the provision of accurate pre court protocol processes are adhered to
• Work in collaboration with other managers, manage and develop a highly effective team for Income Services which maximise income streams to the business
• Work in partnership with local and national teams to support current and future tenants, ensuring that rental income is maximised throughout the tenancy
• Identify and implement improvements to services to address demand gaps or service deficiencies to support service growth

Skills and experiences:

• NVQ3 in Customer Service or Business Administration
• Proven experience of delivering high quality customer services
• Experience of working in a contact centre environment
• Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits
• Proven experience of staff management
• Excellent interpersonal and customer care skills
• Proficient user of Microsoft packages

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Housing Association, an exempt charity.

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