Regional Customer Service Officer

Sanctuary; Adderbury; Hybrid; GBP 36,270 - 38,181; Full time

Benefits offered by this job

25 days annual leave plus public holidays

Pension scheme with employer contributions

Employee Advice Service including counselling

Cycle to Work scheme

Life Assurance

Job summary

A not-for-profit housing association based in Adderbury is seeking a Regional Customer Service Officer. The role involves managing customer enquiries and supporting community engagement strategies within the Housing team. Candidates should have face-to-face customer service experience, along with knowledge of housing regulations. An attractive benefits package is offered including flexible leave, a pension scheme, and wellbeing support.

Qualifications

• Experience in a similar face to face customer service role is required.
• Ability to work under deadlines and prioritize effectively.
• Knowledge of regulations and current practices in Housing Services.

Responsibilities

• Act as the primary point of contact for customers and manage enquiries.
• Support implementation of regional customer engagement strategies.
• Ensure compliance with legislative and regulatory requirements.

Skills

Customer service experience

Ability to prioritize workloads

Knowledge of housing regulations

Job description

Banbury - Hybrid working based at Hindle House, Adderbury covering the Midlands region

£36,270 - £38,181 per year

37.5 hours per week

We are looking for a Regional Customer Service Officer to join our team in Banbury. Sitting within our Housing team, the role will act as primary point of contact for customers and will manage enquiries from customers and stakeholders.

You will be expected to carry out consultation exercises, manage enquiries and external stakeholder escalations to support operational teams to deliver positive outcomes for customers, primarily focusing on Placed- Based / Targeted Investment funding areas. Support the implementation and delivery of regional customer engagement strategies.

The role of Regional Customer Service Officer will include:

• Liaising with and responding to customers’ needs to deliver effective consultation and support services in relation to place-based/targeted investment works
• Supporting the implementation and delivery of regional customer engagement strategies.
• Ensuring any special requirements are identified and managed appropriately, to minimise disruption to customers
• Ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Meeting all legislative and regulatory requirements for housing services activities to ensure safe homes for customers, minimising potential risks and contract requirements are fulfilled

Skills and experiences:

• Previous experience in a similar face to face customer service role
• Experience in working to deadlines and prioritizing work loads
• Knowledge of regulations, legislation and current practice in relation to Housing Services, Community Investment and Customer Service

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £34,531 with an additional policy allowance of £1,738 per annum (rising to £36,348 with an additional policy allowance of £1,832 per annum after 12 months, subject to satisfactory performance)