Income Team Manager - CIT

Sanctuary Group; Adderbury; Hybrid; GBP 39,000 - 48,000; Part time

Benefits offered by this job

25 days annual leave (pro rata)

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks for inclusion

Job summary

Sanctuary Group based in Banbury is seeking an Income Team Manager - CIT to oversee the delivery of income and welfare services within the Central Income Team. The role emphasizes compliance with pre court protocols, budget adherence, and inter-team collaboration to maximise tenancy income.

The successful candidate will lead a skilled team, ensure regulatory compliance, and drive service improvements to close demand gaps, while promoting Sanctuary's not-for-profit housing mission and employee

Qualifications

• NVQ3 in Customer Service or Business Administration.
• Proven experience delivering high quality customer services.
• Experience in a contact centre environment.
• Comprehensive knowledge of relevant regulations, legislation, welfare benefits.
• Proven experience of staff management.
• Excellent interpersonal and customer care skills.
• Proficient user of Microsoft packages.

Responsibilities

• Meet all legislative and regulatory requirements for income and housing management activities, ensuring that the provision of accurate pre court protocol processes are adhered to.
• Work with other managers, manage and develop a highly effective team for Income Services to maximise income streams to the business.
• Work in partnership with local and national teams to support current and future tenants, ensuring that rental income is maximised throughout the tenancy.
• Identify and implement improvements to services to address demand gaps or service deficiencies to support service growth.

Skills

NVQ3 CS/BA

Customer service

Contact centre

Regulations knowledge

Staff management

Interpersonal skills

MS Office

Education

NVQ3 in Customer Service

Tools

Microsoft Office

Job description

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Banbury based with a balance of home and office working

£43,833 per year (pro rata)

37.5 hours per week

Temporary position for up to 6 months

We have an opportunity for an Income Team Manager - CIT to join our Income team, based in Banbury. The main purpose of this role is to manage the effective delivery of income and welfare services at the Central Income Team, ensuring that all services are delivered to an exemplary standard in accordance with the Income Services Operational Plan and budget to meet with wider aims of the Group.

The role of Income Team Manager - CIT will include:

• Meet all legislative and regulatory requirements for income and housing management activities, ensuring the provision of accurate pre court protocol processes are adhered to
• Work in collaboration with other managers, manage and develop a highly effective team for Income Services which maximise income streams to the business
• Work in partnership with local and national teams to support current and future tenants, ensuring that rental income is maximised throughout the tenancy
• Identify and implement improvements to services to address demand gaps or service deficiencies to support service growth

Skills and experiences:

• NVQ3 in Customer Service or Business Administration
• Proven experience of delivering high quality customer services
• Experience of working in a contact centre environment
• Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits
• Proven experience of staff management
• Excellent interpersonal and customer care skills
• Proficient user of Microsoft packages

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Housing Association, an exempt charity.

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