Income Team Manager - Cit

Sanctuary Group; Harwell; Hybrid; GBP 39,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Public holidays pro rata

Pension scheme with employer

Job summary

Sanctuary Housing Association in Banbury is seeking an Income Team Manager to lead the CIT team and ensure effective delivery of income and welfare services. The role involves coordinating with local and national teams to maximise rental income while meeting regulatory standards.

This is a 37.5-hour week temporary position for up to six months. The ideal candidate has NVQ3 in Customer Service or Business Administration and proven experience in customer service, contact centres, and staff

Qualifications

• NVQ3 in Customer Service or Business Administration.
• Proven experience of delivering high quality customer services.
• Experience of working in a contact centre environment.
• Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits.
• Proven experience of staff management.
• Excellent interpersonal and customer care skills.
• Proficient user of Microsoft packages.

Responsibilities

• Meet all legislative and regulatory requirements for income and housing management activities, ensuring the provision of accurate pre court protocol processes are adhered to.
• Work in collaboration with other managers, manage and develop a highly effective team for Income Services which maximise income streams to the business.
• Work in partnership with local and national teams to support current and future tenants, ensuring that rental income is maximised throughout the tenancy.
• Identify and implement improvements to services to address demand gaps or service deficiencies to support service growth.

Skills

Proven experience of delivering high

Experience of working in a contact

Excellent interpersonal and customer

Proficient user of Microsoft packages

Staff management experience

Knowledge of welfare benefits

Regulations and good practice

Education

NVQ3 in Customer Service or Business Administration

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Income Team Manager - CIT

Banbury based with a balance of home and office working

£43,833 per year (pro rata)

37.5 hours per week

Temporary position for up to 6 months

We have an opportunity for an Income Team Manager – CIT to join our Income team, based in Banbury. The main purpose of this role is to manage the effective delivery of income and welfare services at the Central Income Team, ensuring that all services are delivered to an exemplary standard in accordance with the Income Services Operational Plan and budget to meet with wider aims of the Group.

The role of Income Team Manager - CIT will include:

• Meet all legislative and regulatory requirements for income and housing management activities, ensuring the provision of accurate pre court protocol processes are adhered to
• Work in collaboration with other managers, manage and develop a highly effective team for Income Services which maximise income streams to the business
• Work in partnership with local and national teams to support current and future tenants, ensuring that rental income is maximised throughout the tenancy
• Identify and implement improvements to services to address demand gaps or service deficiencies to support service growth

Skills and experiences:

• NVQ3 in Customer Service or Business Administration
• Proven experience of delivering high quality customer services
• Experience of working in a contact centre environment
• Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits
• Proven experience of staff management
• Excellent interpersonal and customer care skills
• Proficient user of Microsoft packages

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £43,833 (pro rata)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:4 November 2026

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Housing Association, an exempt charity.