Social Inclusion Coordinator

Sanctuary Group; Felixstowe; On-site; GBP 25,000 - 34,000; Part time

Benefits offered by this job

33 days annual leave

Sick pay

Pension scheme

Training & development

Flexible working

Inclusive culture

Job summary

Sanctuary Group in Felixstowe is seeking a Social Inclusion Coordinator to support people with mental health needs within Sanctuary Supported Living. You will assist the manager with admin tasks and run monthly house meetings.

You’ll welcome visitors, help customers access appointments, organise activities and events, and contribute to a compassionate, inclusive service committed to wellbeing and support for the community.

Qualifications

• Experience in a similar role and strong customer care skills.
• Must have or be willing to work towards NVQ Level 2 in Health and Social Care.
• GCSE English and Maths or equivalent literacy/numeracy.

Responsibilities

• Support the manager with day-to-day admin tasks.
• Run monthly house meetings and take minutes.
• Help customers attend appointments and access support.
• Welcome visitors and provide information to customers and staff.
• Organise activities and events within the service.

Skills

Customer care

Task prioritisation

People skills

Basic IT skills

Education

NVQ Level 2 in Health and Social Care

GCSE English & Maths

Tools

Microsoft Word

Microsoft Excel

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 230158

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

14 Montague Road, Felixstowe, Suffolk, IP11 7HF

£13.21 per hour

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Social Inclusion Coordinator to our vibrant mental health service at 14 Montague Road, Felixstowe, Suffolk, IP11 7HF.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support the manager with day-to-day admin tasks
• Run monthly house meetings and take minutes
• Help customers attend appointments and access support
• Welcome visitors and provide information to customers, staff and partners
• Organise one-to-one and group activities, as well as events and celebrations
• Experience in a similar role and strong customer care skills
• Ability to prioritise tasks and meet deadlines
• Basic Microsoft Word and Excel skills
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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