Income Officer: Housing & Tenancy Support

Trent & Dove Housing; East Staffordshire; On-site; GBP 23,000 - 29,000; Full time

Job summary

Trent & Dove Housing is seeking an approachable Income Officer to join our frontline income management team. You will manage patch-based accounts up to eviction stage, pursue arrears recovery, and promote tenancy sustainment while acting as the TDH representative in relevant proceedings.

You will work with stakeholders to identify vulnerable customers, provide high quality service, and communicate effectively with colleagues to meet targets.

Qualifications

• Up to date knowledge on welfare reform and associated benefits.
• Ability to manage case loads and be target driven.
• Excellent written and verbal communication skills.
• Ability to relate and communicate with people at varying levels, while managing conflict and complex situations.
• Drive to make a difference through income management.
• Must hold a full, valid driving licence.

Responsibilities

• Manage patch-based accounts up to eviction stage and through the arrears recovery process.
• Promote tenancy sustainment while handling enforcement to recover debt, representing TDH in County Court when required.
• Deliver high-quality customer service at all times.
• Comply with TDH Income procedures and company policies.
• Support income management service by collaborating with other teams across Housing Service area.
• Work with external stakeholders to identify vulnerable customers and offer appropriate support.
• Communicate effectively with colleagues to meet agreed targets.
• Support Income Manager and Head of Service in duties.

Skills

Welfare reform knowledge

Case load management

Target driven

Communication skills

Conflict resolution

Full, valid driving licence

Job description

Trent & Dove Housing is seeking an approachable Income Officer to join our frontline income management team. You will manage patch-based accounts up to eviction stage, pursue arrears recovery, and promote tenancy sustainment while acting as the TDH representative in relevant proceedings.

You will work with stakeholders to identify vulnerable customers, provide high quality service, and communicate effectively with colleagues to meet targets.