Income Officer

Trent & Dove Housing; Burton upon Trent; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Free car park

Private healthcare scheme

Long service recognition award

Agile working

Job summary

TDH is seeking an approachable Income Officer to join a team delivering frontline customer service and supporting communities in our region.

You will manage patch-based accounts up to eviction, pursue arrears recovery, promote tenancy sustainment, and work with external partners to offer appropriate support, while representing TDH at County Court when required.

Qualifications

• Up to date knowledge on welfare reform & associated benefits.
• The ability to manage case loads and be target driven.
• Excellent communication skills, both written and verbal.
• The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations.

Responsibilities

• Managing patch based accounts up to eviction stage, through the arrears recovery process.
• Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive and responsive manner with TDH at County Court for any possession or warrant action.
• Deliver high end customer service at all times.
• Comply with TDH Income procedures and company policies.
• Support the provision of a high-quality income management service, by working with other teams across the Housing Service area.
• Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support.
• Be a strong communicator able to deliver skills through effective working relationships with all work colleagues whilst meeting agreed targets.
• Be driven, with the aim to make a difference through income management.
• Support and assist the Income Manager & Head of Service in the performance of their duties.

Skills

Arrears recovery

Communication skills

Driving licence

Case load management

Target driven

Welfare reform knowledge

Job description

The Vacancy

We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public.

The role of an Income Officer will be responsible for;

• Managing patch based accounts up to eviction stage, through the arrears recovery process
• Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required
• Deliver high end customer service at all times
• Comply with all TDH Income procedures and company policies
• Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area
• Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support.
• Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets.
• Be driven, with the aim to make a difference through income management
• Support and assist the Income Manager & Head of Service in the performance of their duties

The skills, knowledge & experience required;

• Up to date knowledge on welfare reform & associated benefits
• The ability to manage case loads and be target driven
• Excellent communication skills, both written and verbal
• The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations.
• The drive to make a difference through income management.
• Full, valid driving licence

The Company

We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.
Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.
We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.

The Benefits

• Agile working
• Pension scheme
• Free car park
• Private healthcare scheme
• Long service recognition award
• *Please be aware that some benefits may be role dependent.