Income & Tenancy Support Officer

Trent and Dove Housing; Burton upon Trent; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Company pension

Private healthcare

Job summary

Trent and Dove Housing is seeking an Income Officer to manage patch-based accounts up to eviction, guiding the arrears recovery process with emphasis on tenancy sustainment and supportive action. You will work with County Court representations when required and ensure accurate debt recovery while upholding excellent customer service.

The role requires up-to-date welfare reform knowledge, strong communication skills, and the ability to handle complex situations with vulnerable customers.

Qualifications

• Up to date knowledge on welfare reform & associated benefits.
• Ability to manage case loads and be target driven.
• Excellent communication skills, both written and verbal.
• Ability to relate and communicate with people at varying levels while managing conflict and complex situations.

Responsibilities

• Managing patch based accounts up to eviction stage, through the arrears recovery process.
• Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner with County Court representation for possession or warrants.
• Deliver high end customer service at all times.
• Comply with all TDH Income procedures and company policies.
• Support the provision of a high-quality income management service, working with other teams across the Housing Service area.
• Work with external key stakeholders to ensure vulnerable customers are identified and offered appropriate support.
• Be a strong communicator delivering skills through effective working relationships with colleagues whilst meeting targets.
• Be driven to make a difference through income management.
• Support and assist the Income Manager & Head of Service.

Skills

Excellent communication skills

Full, valid driving licence

Job description

Trent and Dove Housing is seeking an Income Officer to manage patch-based accounts up to eviction, guiding the arrears recovery process with emphasis on tenancy sustainment and supportive action. You will work with County Court representations when required and ensure accurate debt recovery while upholding excellent customer service.

The role requires up-to-date welfare reform knowledge, strong communication skills, and the ability to handle complex situations with vulnerable customers.