Income Officer

SNG (Sovereign Network Group); Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking an Income Officer to join the Customer Accounts team in Bristol. The role involves negotiating payment arrangements, providing welfare benefit and money advice, and preparing court applications. You will also engage with external agencies and be responsible for managing evictions.

The ideal candidate will have knowledge of social housing, excellent customer service skills, and effective decision-making abilities. A full driving license is essential as travel is required.

Qualifications

• Experience in income management or debt recovery/collection is advantageous.
• A working knowledge of welfare benefits.
• Ability to work without close supervision.

Responsibilities

• Delivering a comprehensive rent & service charge collection service.
• Monitoring customer accounts for all tenures.
• Managing end-to-end processes.

Skills

Knowledge of social housing

Excellent customer service skills

Self-starter

Effective decision-making skills

Job description

We have an opportunity for an Income Officer to join our Customer Accounts team in Bristol.

The role:

As an Income Officer you will carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You will also be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

To be successful in this role you'll need:

• Knowledge and experience of either social housing, home ownership or the private rented sector
• A working knowledge of welfare benefits
• Excellent customer service skills
• Experience in income management or debt recovery/collection is advantageous, but not essential
• A self-starter with a proactive approach and the ability to work without close supervision
• Effective decision‑making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload

As you will need to travel in this role, having a car and full driving licence is essential.