Income Officer

Trent and Dove Housing; Stafford; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Company pension

Private healthcare

Job summary

Trent and Dove Housing is seeking an Income Officer in the United Kingdom to manage patch-based accounts up to eviction and drive arrears recovery. The role focuses on tenancy sustainment, accuracy, sensitivity, and engagement with the County Court for possession or warrant actions.

You will deliver high-quality income management support, work with external partners to assist vulnerable customers, and communicate effectively to meet targets and drive positive outcomes for residents and TDH.

Qualifications

• Up to date knowledge on welfare reform and associated benefits.
• Ability to manage caseloads and be target driven.
• Excellent communication skills, both written and verbal.
• Ability to relate and communicate with people on varying levels, whilst managing conflict.
• Drive to make a difference through income management.
• Full, valid driving licence.

Responsibilities

• Managing patch based accounts up to eviction stage, through the arrears recovery process.
• Promote tenancy sustainment whilst managing through enforcement to recover debt and represent TDH at County Court for possession/warrant actions.
• Deliver high end customer service at all times.
• Comply with TDH Income procedures and company policies.
• Support the provision of a high-quality income management service in partnership with other teams across Housing Service area.
• Work with external stakeholders to identify vulnerable customers and offer appropriate support.
• Communicate effectively to meet targets and maintain strong working relationships.

Skills

Welfare reform knowledge

Caseload management

Communication skills

Interpersonal conflict handling

Motivation to improve income

Full driving licence

Job description

Income Officer

• Salary up to 33,335 per annum
• 37 hours per week
• Benefits include company pension and private healthcare

The role of an Income Officer will be responsible for;

• Managing patch based accounts up to eviction stage, through the arrears recovery process
• Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required
• Deliver high end customer service at all times
• Comply with all TDH Income procedures and company policies
• Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area
• Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support.
• Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets.
• Be driven, with the aim to make a difference through income management
• Support and assist the Income Manager & Head of Service in the performance of their duties

The skills, knowledge & experience required;

• Up to date knowledge on welfare reform & associated benefits
• The ability to manage case loads and be target driven
• Excellent communication skills, both written and verbal
• The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations.
• The drive to make a difference through income management.
• Full, valid driving licence

The closing date for applications is 15 October 2026

We welcome applications from all sections of the community.