Inbound Telesales Advisor

phs Group plc; Up Holland; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,144 + OTE £34,000

37.5 hours Mon-Fri (no evenings or W/E

Virtual GP for you and household

Free parking onsite

phs Perks discounts

31 days holiday (incl. BH) + Buy &Sell

NVQ and ILM training

Parental/paternity leave, wellbeinghel

Cycle to work scheme

Pension and life assurance

Job summary

Direct365 is seeking an Inbound Telesales Advisor in Skelmersdale. You will be the first point of contact for customers, handling inbound enquiries, providing product information, and guiding buyers through the sales journey from enquiry to close.

The role requires a confident communicator with telesales experience and a focus on achieving targets within a fast-paced team environment. Enjoy a stable, full-time position with excellent benefits and a clear career path.

Qualifications

• Experience in telesales with a track record of meeting targets.
• Excellent communication, interpersonal and negotiation skills.
• Professional telephone manners and strong organisational skills.
• Attention to detail and ability to manage administrative tasks.
• Strong verbal, written and numerical skills.
• Customer-focused attitude with a proactive approach.
• Good IT skills and ability to learn CRM systems quickly.
• Team-oriented with a drive to succeed in a target-driven environment.

Responsibilities

• Handle a high volume of inbound calls, emails and web enquiries and pursue outbound follow-ups.
• Provide quotations and information on products and services.
• Build relationships with business decision-makers and overcome barriers to sale.
• Maximise revenue through cross-selling and upselling opportunities.
• Maintain an active pipeline of short and long-term prospects.
• Record customer interactions in CRM and manage follow-ups.
• Work to sales, conversion and activity KPIs.
• Complete compliance documentation and risk assessments.
• Contribute to a collaborative One Team culture.

Skills

Telesales experience

Target-driven

Excellent communication

Negotiation

Organisational skills

CRM familiarity

IT skills

Team player

Education

NVQs

ILM training

Tools

Microsoft Office

CRM systems

Job description

Inbound Telesales Advisor

Skelmersdale
Full Time, Permanent

Join Our Growing Sales Team

Are you a confident communicator with a passion for sales and customer service? We're looking for an enthusiastic Inbound Sales Advisor to join our fast-paced team in Skelmersdale.

In this role, you'll be the first point of contact for customers enquiring about our products and services. Working with small and medium-sized businesses, you'll manage inbound enquiries, identify cross-selling opportunities, and guide customers through the full sales journey from initial enquiry to close. If you have telesales experience, enjoy building relationships, achieving targets, and working in a supportive, high-energy environment, we'd love to hear from you.

The Inbound Sales Advisor role at Direct365 will involve:

• Handle a high volume of inbound calls, emails and web enquiries, alongside outbound follow-up activity.
• Provide quotations and information on products and services.
• Build strong relationships with business decision-makers and overcome barriers to sale.
• Maximise revenue through cross-selling and upselling opportunities.
• Maintain an active pipeline of short and long-term prospects.
• Accurately record customer interactions and sales activity within CRM systems.
• Manage scheduled call-backs and customer expectations throughout the sales process.
• Work towards sales, conversion and activity KPIs.
• Complete required compliance documentation and risk assessments.
• Contribute positively to a collaborative “One Team” culture focused on continuous improvement.

The ideal candidate for an Inbound Sales Advisor at Direct365 will have:

• Previous telesales experience with a track record of achieving targets.
• Excellent communication, interpersonal and negotiation skills.
• A professional and confident telephone manner.
• Strong organisational and time management skills.
• Good attention to detail and the ability to manage administrative tasks effectively.
• Strong verbal, written and numerical skills.
• A positive, proactive and customer-focused approach.
• Good IT skills, including Microsoft Office applications and the ability to learn new CRM systems quickly.
• A team-oriented attitude and a desire to succeed in a target-driven environment.

In return for your commitment and expertise, you’ll benefit from:

• A good salary of £26,144 with OTE £34,000 in a permanent full-time position.
• Great working hours Monday to Friday (37.5 hours) (no evenings or weekend working).
• Virtual GP for you and your household.
• Free parking onsite so no parking costs.
• Employee discounts with major supermarkets and retailers with ‘phs Perks’.
• 31 days holiday (inclusive of bank holidays), plus a ‘Buy and Sell’ holiday scheme.
• Training – we have NVQs and accredited ILM training (external and in-house training).
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

Why Direct365?

If you're motivated by building relationships, delivering outstanding customer experiences and achieving sales success, and become part of a team where your contribution truly makes a difference.