Inbound Sales & Service Advisor

Exertis (UK) Ltd.; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training & development

Career progression

Job summary

Certas Energy, the UK's largest independent fuel distributor, is seeking a Customer Sales & Service Advisor to drive sales through inbound interactions and consultative selling while delivering an outstanding customer experience.

You will maximise opportunities, build rapport with customers, and ensure high-quality service levels across all channels. Join a company committed to safety and career development within a nationwide network.

Qualifications

• Proven experience in telephone sales and upselling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections.
• Target-driven and results-focused approach.
• Excellent organisational and prioritisation skills.

Responsibilities

• Handling inbound customer enquiries via phone, email, web chat and other channels.
• Using a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximising sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Negotiating within agreed guidelines to improve conversion rates and profitability.
• Supporting fuel and ancillary product sales campaigns and prospecting initiatives.
• Achieving sales, service and performance targets while maintaining a high-quality customer experience.
• Resolving customer complaints efficiently and within agreed service levels.
• Accurately recording customer interactions, quotations, enquiries and sales activity on company systems.

Skills

Telephone sales

Upselling

Cross-selling

Customer service

Communication skills

Education

GCSE Maths

GCSE English

Job description

Certas Energy, the UK's largest independent fuel distributor, is seeking a Customer Sales & Service Advisor to drive sales through inbound interactions and consultative selling while delivering an outstanding customer experience.

You will maximise opportunities, build rapport with customers, and ensure high-quality service levels across all channels. Join a company committed to safety and career development within a nationwide network.