Strategic Customer Growth Manager

Exertis (UK) Ltd.

Cardiff

Hybrid

GBP 28,000 - 38,000

Full time

2 days ago

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Job summary

Certas Energy in Cardiff is seeking a Customer Account Manager to maximise commercial sales opportunities and deliver an exceptional customer experience. You will use consultative selling, strong account management, up-selling, cross-selling and new customer acquisition to grow sales while maintaining profitable relationships.

Join a quality-focused team at the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries nationwide.

Qualifications

Proven track record in telephone selling, upselling and cross-selling.
Strong communication skills and customer focus.
Ability to manage time effectively and stay motivated.
Resilient, persistent with a strong work ethic.
Target-driven with a results-oriented approach.

Responsibilities

Develop and maintain knowledge of commercial products and services.
Handle inbound customer contact via calls, emails and channels with a consultative approach.
Identify and maximise sales opportunities, including up-selling and cross-selling.
Negotiate prices within authority levels to maximise profitability.
Grow an existing portfolio of commercial accounts and protect margins.
Collaborate with Business Account Managers on SWAT analyses and prospects.
Support new sales activity for fuel and ancillary products; contact lapsed customers.
Maintain strong relationships to prevent churn and drive customer satisfaction.
Keep systems updated with customer interactions, quotes and enquiries.