Inbound Sales Executive

Eileen Richards Recruitment; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Uncapped commission

Induction and training

Career progression

Friendly environment

Benefits package

Job summary

ER Recruitment is seeking an Inbound Sales Executive for their Birmingham team. The role handles inbound inquiries, builds rapport, and converts opportunities into sales while delivering excellent customer service.

You will manage follow-ups, maintain CRM records, and contribute to hitting individual and team targets in a friendly, collaborative environment.

Qualifications

• Experience in inbound sales, customer service, account management or telesales.
• Professional and engaging telephone manner.
• Strong relationship-building and listening skills.
• Customer-focused with ability to identify sales opportunities.
• Organised with good attention to detail.

Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Build rapport and understand customer requirements.
• Recommend suitable products and services based on customer needs.
• Convert enquiries into sales while delivering an excellent customer experience.
• Follow up quotations and warm opportunities to maximise conversion rates.
• Maintain accurate customer records using CRM systems.
• Achieve individual and team sales targets and KPIs.
• Develop long‑term customer relationships to encourage repeat business.

Skills

Inbound sales

Customer service

Account management

Telesales

Tools

CRM systems

Microsoft Office

Job description

Inbound Sales Executive

Birmingham

£30,000 p.a. + uncapped commission

ER Recruitment is working with a well‑established and growing organisation with an excellent reputation for customer service and employee development. They are looking to recruit an Inbound Sales Executive to join their Birmingham team.

Responsibilities

• Handle inbound customer enquiries via telephone and email.
• Build rapport and understand customer requirements.
• Recommend suitable products and services based on customer needs.
• Convert enquiries into sales while delivering an excellent customer experience.
• Follow up quotations and warm opportunities to maximise conversion rates.
• Maintain accurate customer records using CRM systems.
• Achieve individual and team sales targets and KPIs.
• Develop long‑term customer relationships to encourage repeat business.

Qualifications

• Previous experience in inbound sales, customer service, account management or telesales.
• Professional and engaging telephone manner.
• Strong relationship‑building and listening skills.
• Customer‑focused with the ability to identify sales opportunities.
• Organised with good attention to detail.
• Comfortable using CRM systems and Microsoft Office.

Benefits

• Uncapped commission structure.
• Structured induction and ongoing training.
• Excellent career progression opportunities.
• Friendly and collaborative working environment.
• Comprehensive employee benefits package.