Inbound Customer Service Advisor – Emergency Response

Lloyd Recruitment Services Ltd; Leatherhead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free parking onsite

Career progression

Training funded for professional dev

Job summary

Lloyd Recruitment Services Ltd is seeking a Customer Service Advisor to join a busy inbound telephone and email response team based in Leatherhead. You will be the first point of contact for customers, gather initial details and discuss timelines and updates on delays, while maintaining calm under pressure.

The role emphasizes confident communication, problem solving, and the ability to multitask during busy periods. Salary is £26,227.50 per year with 33 days holiday and onsite parking.

Qualifications

• Experience in inbound customer service roles.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Take initial details and assess whether emergency actions are needed.
• Communicate timelines and updates for delays.

Skills

Inbound customer service

Phone support

Problem solving

Communication skills

multitasking

Job description

Lloyd Recruitment Services Ltd is seeking a Customer Service Advisor to join a busy inbound telephone and email response team based in Leatherhead. You will be the first point of contact for customers, gather initial details and discuss timelines and updates on delays, while maintaining calm under pressure.

The role emphasizes confident communication, problem solving, and the ability to multitask during busy periods. Salary is £26,227.50 per year with 33 days holiday and onsite parking.