Customer Service Advisor

Lloyd Recruitment Services Ltd; Leatherhead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free parking onsite

Career progression

Training funded for professional dev

Job summary

Lloyd Recruitment Services Ltd is seeking a Customer Service Advisor to join a busy inbound telephone and email response team based in Leatherhead. You will be the first point of contact for customers, gather initial details and discuss timelines and updates on delays, while maintaining calm under pressure.

The role emphasizes confident communication, problem solving, and the ability to multitask during busy periods. Salary is £26,227.50 per year with 33 days holiday and onsite parking.

Qualifications

• Experience in inbound customer service roles.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Take initial details and assess whether emergency actions are needed.
• Communicate timelines and updates for delays.

Skills

Inbound customer service

Phone support

Problem solving

Communication skills

multitasking

Job description

Customer Service Advisor

Do you enjoy chatting on the phone?

Are you a problem solver?

Can you think quickly when an emergency might arise that needs immediate attention.?

If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities.

You'll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur.

Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Finer Details:

• Salary: £26,227.50 per annum.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Leatherhead based office

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.