Inbound Customer Advisor: Quick Solver, Career Growth

Confidential; Wrexham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Free parking onsite

Career progression

Training courses funded

Leatherhead based office

Refer a friend voucher

Job summary

Lloyd Recruitment Services is seeking a Customer Service Advisor in Leatherhead to join a busy inbound team handling phone and email inquiries from customers. You will be the first point of contact, gather initial details and consider actions for emergency response, ensuring clear communication and timely updates.

The role requires confident communication, a problem-solving mindset, and the ability to multi-task during peak periods.

Qualifications

• Inbound customer service experience is preferred.
• Strong problem-solving and communication skills.
• Ability to multi-task during busy periods.

Responsibilities

• Be the first point of contact via phone and email, taking initial details and assessing for emergency actions.
• Provide timely updates on timeframes and delays; communicate clearly with customers.
• Assist in resolving problems through positive customer service and teamwork.

Skills

Inbound CS

Emergency triage

Phone support

Email support

Job description

Lloyd Recruitment Services is seeking a Customer Service Advisor in Leatherhead to join a busy inbound team handling phone and email inquiries from customers. You will be the first point of contact, gather initial details and consider actions for emergency response, ensuring clear communication and timely updates.

The role requires confident communication, a problem-solving mindset, and the ability to multi-task during peak periods.