Customer Service Advisor

Confidential; Wrexham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days holiday

Free parking onsite

Career progression

Training courses funded

Leatherhead based office

Refer a friend voucher

Job summary

Lloyd Recruitment Services is seeking a Customer Service Advisor in Leatherhead to join a busy inbound team handling phone and email inquiries from customers. You will be the first point of contact, gather initial details and consider actions for emergency response, ensuring clear communication and timely updates.

The role requires confident communication, a problem-solving mindset, and the ability to multi-task during peak periods.

Qualifications

• Inbound customer service experience is preferred.
• Strong problem-solving and communication skills.
• Ability to multi-task during busy periods.

Responsibilities

• Be the first point of contact via phone and email, taking initial details and assessing for emergency actions.
• Provide timely updates on timeframes and delays; communicate clearly with customers.
• Assist in resolving problems through positive customer service and teamwork.

Skills

Inbound CS

Emergency triage

Phone support

Email support

Job description

Customer Service Advisor

Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention? If you've worked in an inbound customer service role before, we'd love to have a chat with you about our clients' opportunities.

You’ll be working in a busy inbound telephone and email response team, being the first point of contact for their customers, taking initial details, considering them for emergency response actions, discussing timeframes and updates on any delays that may occur.

Your confident communication will definitely find a home in this team, we seek someone keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.

Finer Details

• Salary: 26,227.50 per annum.
• 33 days holiday
• Free parking onsite
• Career progression
• Training Courses funded to support Professional Development
• Leatherhead based office

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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