Customer Support Advisor- Czech speaking

Concentrix; Greater London; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

28 days paid holidays

Refer a friend incentive

Employee Assist Program

PUREGYM Discount

0% joining fee

ESPP (Employee Stock Purchase Plan)

Pension Scheme

Perks at Work

Job summary

Concentrix is seeking a Customer Support Advisor to join the Primark team. You will handle customer inquiries via social media and email in English and Czech from a remote home-based setting.

The role is full-time, 40 hours per week, with a rotating shift pattern between 8am and 12am, including a 20% uplift for late shifts (10pm-12am). Excellent English and Czech, plus CS experience, are required.

Qualifications

• Excellent English & Czech verbal/written skills.
• Minimum of 6 months customer service experience (mandatory).
• Social media or content moderation experience (desirable).
• Fully flexible between 8am-12am (Mon-Sun).
• Broadband speed of at least 10 Mbps and a private distraction-free workspace.

Responsibilities

• Engage with customers via social media and email in English and Czech to handle inquiries.
• Assist with missing orders, payment issues, product availability, and order changes or cancellations.
• Maintain a friendly, empathetic, patient, and professional demeanor.

Skills

English & Czech

Customer service experience

Job description

Experience the power of a game-changing career.

Do you have a passion for fashion and retail, paired with a love for online shopping? Concentrix is on the lookout for enthusiastic individuals to become part of our Primark team as Customer Support Advisors.

Pay - Hourly rate of £12.75

Location - Remote role from the comfort of your own home!

Full time permanent position Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday (20% pay uplift from 10pm-12am).

In this role, you'll engage with customers via social media and email in English and Czech, handling a range of inquiries such as missing orders, payment issues, product availability, and order changes or cancellations. We are looking for someone who can maintain a friendly and cheerful demeanor, while also being empathetic, patient, and professional.

What s in it for you as Customer Support Advisor

• - 28 days paid holidays.
• - Refer a friend incentive.
• - Employee Assist Program- a range of support and resources, accessed free.
• - PUREGYM Discount & 0% joining fee.
• - Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
• - Pension Scheme.
• - Perks at Work- employee savings scheme.

Concentrix is a great match if you have:

• - Excellent English & Czech verbal/written skills.
• - Social media or content moderation experience (desired)
• - Minimum of 6 months customer service experience (mandatory)
• - Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• - Have a minimum broadband speed of 10 Mbps and a private/ distraction free location when working from home.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Customer Support Advisor