Service Advisor

Vertu Motors plc; Sheffield; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Rewards platform

Preferential service rates

Colleague purchase

Share incentive scheme

Pension plan

Maternity/Paternity benefits

Training & development

Job summary

Vertu Nissan Sheffield is offering a Service Advisor position with a £32,000 basic salary and a comprehensive benefits package. Hours are 8am-6pm Monday-Thursday and 8am-5:30pm on Friday, with no weekend work.

The role focuses on guiding customers through service journeys and maintaining clear communication with workshop teams. Ideal candidates will have at least 12 months in a customer service role, strong communication, organisational skills, and a proactive approach to targets.

Qualifications

• At least 12 months of experience in a customer service role.
• Confidence communicating with a wide range of people.
• Ability to stay organised and focused in a fast‑paced environment.
• Proactive approach to meeting targets and managing your time.

Responsibilities

• Support customers throughout their vehicle service or repair journey
• Set expectations clearly and keep customers updated
• Identify opportunities to offer additional products or services that may benefit the customer
• Follow up after work is completed to ensure satisfaction
• Contribute to a positive, inclusive and collaborative team environment

Skills

Customer service

Communication

Organisation

Target focus

Job description

Vertu Nissan Sheffield

At Vertu Nissan Sheffield, we’re excited to offer an opportunity for a Service Advisor to join our established and supportive team. If you’re looking to grow your career with one of the UK’s largest and most secure motor retail groups, this could be the role for you.

We are offering a £32,000 basic salary, along with a range of excellent company benefits.

Your working hours will be 8am-6pmMonday to Thursday and 8am-5.30pmon a Friday withno weekend work.

Why this role matters

The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You’ll act as the connection between our customers and our workshop team—helping people feel informed, valued and confident throughout their visit.

This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.

What you’ll do

• Support customers throughout their vehicle service or repair journey
• Set expectations clearly and keep customers updated
• Identify opportunities to offer additional products or services that may benefit the customer
• Follow up after work is completed to ensure satisfaction
• Contribute to a positive, inclusive and collaborative team environment

What we’re looking for

Experience as a Service Advisor isn’t essential — if you’re eager to learn, we’ll help you develop the skills you need.

However, you will need:

• At least12 months of experience in a customer service role
• Confidence communicating with a wide range of people in a supportive, respectful manner.
• The ability to stay organised and focused in a fast‑paced environment with steady customer traffic
• A proactive approach to meeting targets, managing your time and staying calm during peak periods

What we offer you

We invest more in colleague development than any other motor retailer—so your growth matters to us.

You can look forward to:

• 25 days holiday, rising with length of service, plus bank holidays
• Access to ouronline rewards platformwith cashback and retailer discounts
• Preferential service rates
• Colleague purchase scheme
• Share Incentive Scheme
• Pension plan
• Enhanced maternity and paternitybenefits
• Continuous training and development to support your career journey