Hybrid Customer Support Specialist

ZIGUP plc; Tees Valley; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Performance bonus up to £2,400 per yr

Annual leave 24–26 days

Employer pension 5%

Staff discounts & wellbeing benefits

Job summary

Northgate Vehicle Hire in Darlington is seeking a Customer Service Advisor to join a high-performing team. You’ll deliver excellent service, handle emails and chat, and support customers while developing your career.

With a starting salary of £24,854 to £25,684, plus up to £2,400 annual bonus and a 6-month hybrid working arrangement, you’ll benefit from progression pathways, 24–26 days' leave, a 5% pension contribution, and access to staff discounts and wellbeing benefits.

Qualifications

• Customer-centric approach delivering excellence in every interaction.
• Keen eye for detail to ensure accuracy and quality.
• Good IT literacy and ability to learn new systems.
• Passion for continuous improvement to refine processes.
• Effective written and verbal communication.
• Team player who collaborates across departments.
• Curiosity, resilience and proactive mindset.

Responsibilities

• Handle email and chat-based customer inquiries.
• Log fines, process payments, and resolve queries.
• Investigate charges and contribute to customer experience.

Skills

Customer-centric

Attention to detail

IT literacy

Continuous improvement

Effective communication

Team player

Curiosity/resilience

Tools

Microsoft Office

Job description

Northgate Vehicle Hire in Darlington is seeking a Customer Service Advisor to join a high-performing team. You’ll deliver excellent service, handle emails and chat, and support customers while developing your career.

With a starting salary of £24,854 to £25,684, plus up to £2,400 annual bonus and a 6-month hybrid working arrangement, you’ll benefit from progression pathways, 24–26 days' leave, a 5% pension contribution, and access to staff discounts and wellbeing benefits.