Collections Team Leader

DCBL (Direct Collection Bailiffs Ltd); Runcorn; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Office-based

Free parking

Apprenticeships

Dress down Fridays

Monthly Munch

Job summary

DCBL (Direct Collection Bailiffs Ltd) in the United Kingdom is seeking a seasoned Collections Team Leader to guide a team of up to 15 agents, balancing performance, compliance and customer outcomes. The role focuses on coaching, monitoring, and delivering effective collections strategies.

The position runs Monday to Friday, 8:00 to 18:00, 36.5 hours per week, office-based with free parking. Start date November 2026 and a clear progression path through development opportunities are offered.

Qualifications

• Experience in a team leadership or supervisory role.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational and time management abilities.
• Proven ability to motivate and develop others.
• Ability to work under pressure and manage competing priorities.
• Competent in Microsoft Office and relevant business systems.

Responsibilities

• Lead, coach, and develop advisors; set performance goals and reviews.
• Manage a team of voice colleagues on inbound and outbound.
• Ensure work complies with company policies, regulatory requirements, and data security standards.
• Drive a high performing team and review collections regularly.
• Plan, allocate, and monitor daily workloads to ensure efficient operations.
• Provide training, mentoring, and ongoing performance feedback to team members.

Skills

Leadership

Communication

Time management

Team motivation

Problem solving

Decision making

Working under pressure

Microsoft Office

CRM systems

Reporting tools

Tools

CRM systems

Reporting tool

Job description

ROLE TITLE: Collections Team Leader

Salary

£30,000 - £33,000 - with an opportunity to earn up to extra £7,200 in bonus

Hours & Working

36.5 hours per week

Pattern

Mon-Fri between hours of 8am - 6pm

Got what it takes to drive a high performing team?

Want to make a difference - supporting a tailored approach to every interaction delivering the best possible outcome?

We are looking for an experienced Team Leader.

You’ll be responsible for up 15 collections agents who deliver a tailored approach to each interaction to deliver the best possible outcome. Balancing, compliance, process and individual needs.

You would be joining an award-winning team at an exciting time of growth and transformation.

Start date November 2026.

What’s in it for you

• Monday to Friday 8:00-18:00 - NO evenings or weekends
• Officed based - free parking
• Investment in employee development via apprenticeships
• Dress down Fridays
• Monthly Munch

Your New Responsibilities

• Manage a team of voice colleagues on inbound and outbound to
• Manage, coach, and develop advisors, set performance goals, and conduct regular reviews.
• Managing in line with DCBL/DCB Legal performance management framework
• Drive a high performing team
• Buddy with fellow Team Leader team, when required covering absences
• Ensure all work complies with company policies, regulatory requirements, and data security standards.
• Regularly review and drive collections

Your Key Tasks

• Lead, coach, and motivate team members to achieve individual and team targets.
• Plan, allocate, and monitor daily workloads to ensure efficient operations.
• Provide training, mentoring, and ongoing performance feedback to team members.
• Conduct regular one-to-one meetings and performance reviews.
• Monitor productivity, quality, and compliance with company policies and procedures.
• Resolve customer queries and escalated issues in a professional and timely manner.
• Identify opportunities to improve processes, efficiency, and team performance.
• Foster a positive, inclusive, and collaborative working environment.
• Ensure health, safety, and company standards are consistently maintained.
• Communicate business updates, objectives, and changes effectively to the team.
• Support recruitment, onboarding, and development of new team members.
• Prepare reports and maintain accurate records of team performance and operational activities.
• Work closely with management and other departments to achieve business goals.
• Promote continuous improvement the team

What we need from you

• Previous experience in a team leadership or supervisory role.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational and time management abilities.
• Proven ability to motivate and develop others.
• Effective problem-solving and decision‑making skills.
• Ability to work under pressure and manage competing priorities.
• Competent in Microsoft Office and relevant business systems.
• Commitment to delivering excellent customer service and achieving results
• CRM systems and reporting tool