Inbound Sales Specialist

CCA Recruitment Group; Andover; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Uncapped commission

Hybrid weekend shifts

Induction and training

Career progression

Pension scheme

Life assurance

Health cash plan

Employee assistance

Cycle to work

Gym membership discount

Generous holiday entitlement

Benefits package

Job summary

CCA Recruitment Group is seeking an Inbound Sales Specialist in Andover to join a market-leading organisation specialising in later-life planning services. You will handle inbound enquiries, deliver compliant advice and guide customers through the sales journey with empathy.

You will work in a FCA-regulated environment with a basic salary plus uncapped commission, enjoy hybrid weekend shifts and a comprehensive induction.

Qualifications

• Experience in sales, contact centre, or customer service.
• Proven track record of meeting or exceeding targets and KPIs.
• Excellent communication and relationship-building skills.
• Professional, empathetic, customer-focused approach.
• Strong organisational and administrative abilities.
• Ability to work accurately within a regulated environment.
• FCA-regulated environment experience desirable but not essential.

Responsibilities

• Handle warm inbound enquiries from prospective customers.
• Build rapport and understand individual customer needs.
• Deliver clear, compliant and customer-focused advice.
• Guide customers through the sales journey with empathy and professionalism.
• Maintain accurate customer records and system updates.
• Ensure all conversations adhere to FCA and company compliance standards.
• Achieve and exceed sales and quality targets.
• Contribute positively to a collaborative and supportive team environment.

Skills

Sales experience

Customer service

Communication

Relationship-building

Organisational skills

Administrative skills

Regulated environment

Job description

Inbound Sales Specialist

Location: Andover

Salary: £29,391 Basic Salary + Uncapped Commission + Benefits

Hours: Full Time, 37.5 Hours Per Week

Environment: FCA-Regulated Customer Sales Environment

We're looking for Customer Service Sales Agent to join a market-leading organisation specialising in later-life planning services.

Join a regulated and customer-focused sales environment where high performance is rewarded through an uncapped commission structure while delivering compliant and ethical customer advice.

This is an exciting opportunity for a motivated sales professional to join a supportive and successful team where customer experience, compliance, and commercial success go hand in hand. You'll be speaking with customers who have expressed an interest in learning more, helping them make informed decisions through professional and consultative conversations.

The Role

• Handle warm inbound enquiries from prospective customers.
• Build rapport and understand individual customer needs.
• Deliver clear, compliant and customer-focused advice.
• Guide customers through the sales journey with empathy and professionalism.
• Maintain accurate customer records and system updates.
• Ensure all conversations adhere to FCA and company compliance standards.
• Achieve and exceed sales and quality targets.
• Contribute positively to a collaborative and supportive team environment.

Working Hours

37.5 hours per week.

Monday to Friday: 8:30am to 5:00pm.

One late shift per week working until 8:00pm.

Weekend working on a rota basis: 1 Saturday in 4 (9:00am to 6:00pm) 1 Sunday in 8 (10:00am to 5:00pm)

Weekend shifts are worked from home, with a day off in lieu during the week.

About You

• Previous sales, contact centre or customer service experience.
• A track record of meeting or exceeding targets and KPIs.
• Excellent communication and relationship-building skills.
• A professional, empathetic and customer-focused approach.
• Strong organisational and administrative skills.
• The ability to work accurately within a regulated environment.
• Experience working within an FCA-regulated environment would be desirable, but is not essential.

Benefits

• £29,391.64 basic salary
• Uncapped commission structure
• Hybrid working for weekend shifts
• Comprehensive induction and ongoing training
• Career progression opportunities
• Pension scheme
• Life assurance
• Health cash plan
• Employee Assistance Programme
• Cycle to Work scheme
• Discounted gym memberships
• Generous holiday entitlement
• Additional employee benefits package