Inbound Business Development Coordinator

Portakabin; Tees Valley; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Contributory pension

Life insurance benefit

Health and wellbeing services

Cycle to Work Scheme

Employee Benefits Program

Learning & development opportunities

Career progression

Annual volunteering day

Job summary

Portakabin Ltd is seeking a Business Development Coordinator to join the Stockton-on-Tees team. You will generate sales opportunities and deliver excellent customer service via calls and live chat, while accurately maintaining customer records.

The role requires experience in business development, customer service excellence, and CRM usage. Salary is £25,360–£27,000 with a Monday–Friday schedule and generous leave.

Qualifications

• Experience carrying out business development activities.
• Strong customer service experience and relationship building.
• Sales experience in an office-based environment.
• Strong IT skills to use internal systems and keep data aligned.
• Experience using a CRM system.
• Full UK driving licence is desirable.

Responsibilities

• Qualify leads and potential sales opportunities.
• Liaise with Marketing on campaigns and with Digital teams on website leads.
• Manage the live chat platform and incoming emails.
• Maintain accurate and up-to-date customer records.
• Deliver key messages using briefs and techniques.
• Respond to customer service enquiries promptly.
• Develop and maintain effective working relationships to support business goals.

Skills

Communication Skills

Sales Skills

Product Knowledge

Customer Service

Persuasion Skills

Data Entry

Time Management

Problem Solving

Listening Skills

Resilience

Tools

CRM system

Job description

Inbound Business Development Coordinator

Application Deadline: 4 December 2026

Department: Business Performance

Employment Type: Permanent

Location: Teesside Hire And Visitor Centre

Reporting To: Rachel Bowes

Compensation: £25,360 - £27,000 / year

Description

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for an Business Development Coordinator to join our successful team based at Stockton on Tees office.

As our next Business Development Coordinator you remit will be to generate sales opportunities and deliver exceptional customer service to both external and internal customers by efficiently managing inbound and outbound telephone calls, as well as website live chat interactions.

Role Details:

• Annual Salary - £25,360 – £27,000
• Role based: Portrack Lane, Stockton on Tees,TS18 2PA
• Contract type: Permanent Office Based Role / Full-time – Monday – Friday 8.30 – 4.30
• Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days

In this role, as Business Development Coordinator you will:

• Qualify leads and potential sales opportunities
• Liaise with Marketing teams on campaigns and with Digital teams regarding website generated leads
• Manage the live chat platform and incoming emails
• Maintain accurate and up-to-date customer records in relevant systems
• Deliver key messages consistently using calling handling briefs and techniques
• Respond to customer service enquiries promptly and professionally
• Develop and maintain effective working relationships across the business to support commercial objectives

Benefits & Opportunities as Business Development Coordinator

• Contributory pension including life insurance benefit
• A range of dedicated health and wellbeing services
• Cycle to Work Scheme
• Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)
• Learning & development opportunities and resources
• Opportunity for career progression
• A chance to give back to your community with an annual volunteering day

Our Ideal Candidate as Business Development Coordinator

• Experience carrying out business development activities
• Strong experience in a customer service environment and Relationship Building
• Sales Experience (office based experienced)
• Strong IT skills allowing you to effectively use internal systems, ensuring customer information is kept up to date and systems are aligned
• Experience using a CRM system
• A Full UK Driving Licence is desirable
• Good verbal communication and listening skills
• Ability to build rapport quickly.

Skills Required

Communication Skills, Sales Skills, Product Knowledge, Customer Service, Persuasion Skills, Data Entry, Time Management, Problem Solving, Listening Skills, Resilience.

NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled.