Sales Coordinator

Dron & Dickson Group; England; Remote; GBP 21,000 - 32,000; Full time

Job summary

Dron & Dickson Teesside is seeking a proactive Sales Coordinator to join our branch. The role blends sales coordination, customer service and warehouse support to ensure customers receive excellent service and orders are processed smoothly.

You will manage quotations and orders, maintain CRM records, assist with deliveries and stock checks, and collaborate with the Business Development team to drive local growth. A driving licence is essential.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and time-management skills.
• A proactive and flexible approach to work.
• Confidence using computers and administrative systems.
• Comfortable working in both an office and warehouse environment.
• Willingness to get involved and support the wider branch wherever required.
• Ability to work effectively in a busy environment.
• A full, clean UK driving licence is essential.
• Forklift experience/licence would be advantageous.

Responsibilities

• Process customer quotations, sales orders and purchase orders.
• Follow up quotations and customer enquiries.
• Manage customer accounts and build strong relationships.
• Expedite customer and supplier orders.
• Process customer and supplier returns.
• Support the Business Development Managers and wider branch team.
• Keep customer information up to date within our CRM system.
• Pick and pack customer orders.
• Receive, check and put away incoming deliveries.
• Prepare and label goods for dispatch.
• Load and unload deliveries safely.
• Assist with stock checks and stocktaking.
• Maintain accurate stock levels and report discrepancies.
• Keep the warehouse and storage areas clean, organised and safe.
• Support goods-in and goods-out activities.
• Assist customers and couriers with collections.
• Carry out local deliveries and collections when required.
• Support other general branch and warehouse duties as required.

Skills

Customer service

Communication

Organisation

Time management

Proactive

Flexibility

Office & warehouse

Team player

Driving licence

Forklift licence

Admin systems

Tools

CRM system

Job description

Location:

Teesside

Job Type:

Full Time

We’re looking for a proactive and customer-focused Sales Coordinator to join our Teesside branch. This is a varied, hands-on role combining sales coordination, customer service and warehouse support. You’ll play an important part in ensuring our customers receive a great service while supporting the smooth day-to-day running of the branch.

What you’ll be doing

• Processing customer quotations, sales orders and purchase orders
• Following up quotations and customer enquiries
• Managing customer accounts and building strong working relationships
• Expediting customer and supplier orders
• Processing customer and supplier returns
• Supporting the Business Development Managers and wider branch team
• Keeping customer information up to date within our CRM system
• Picking and packing customer orders
• Receiving, checking and putting away incoming deliveries
• Preparing and labelling goods for dispatch
• Loading and unloading deliveries safely
• Assisting with stock checks and stocktaking
• Maintaining accurate stock levels and reporting discrepancies
• Keeping the warehouse and storage areas clean, organised and safe
• Supporting goods-in and goods-out activities
• Assisting customers and couriers with collections
• Carrying out local deliveries and collections when required
• Supporting other general branch and warehouse duties as required

What we’re looking for

• Excellent customer service and communication skills
• Strong organisational and time-management skills
• A proactive and flexible approach to work
• Confidence using computers and administrative systems
• Comfortable working in both an office and warehouse environment
• Willingness to get involved and support the wider branch wherever required
• Ability to work effectively in a busy environment
• A full, clean UK driving licence is essential
• Forklift experience/licence would be advantageous

Why join us?

You’ll be part of a technically strong, collaborative engineering services team with the opportunity to influence growth, shape client solutions and contribute to continuous improvement across the business.